This company are a leading UK specialist in commercial property and asset management, overseeing more billions of property on behalf of UK and international fund managers, REITs and others.


Key Responsibilities*Deliver a warm, personalised welcome to all occupiers and visitors.

*Take ownership of all front-of-house areas, ensuring they are immaculate, welcoming and thoughtfully designed.

*Implement biophilic design principles to enhance wellbeing and create purposeful spaces.

*Introduce thoughtful finishing touches sourced responsibly where possible.

*Maintain exceptional attention to detail across signage, digital interfaces and presentation.

*Ensure service partners demonstrate strong customer service behaviours.

Front of House Excellence*Oversee reception procedures including visitor management, call handling, deliveries, bookings and emergency communications.

*Promote technology-driven, seamless visitor journeys while maintaining inclusive alternatives.

*Monitor and resolve service issues through designated helpdesk systems.

*Maintain high presentation standards with zero tolerance for damage or neglect.

*Train and manage FOH cover staff to uphold consistent standards.

*Act as the building’s "go-to" contact, demonstrating patience, empathy and professionalism.

Amenity & Community Ambassador*Build strong relationships with occupiers to understand evolving needs.

*Regularly review and enhance building amenities in line with trends and feedback.

*Identify opportunities to improve workplace wellbeing and functionality.

*Organise community initiatives and social engagement activities.

*Curate community boards promoting local amenities, businesses and events.

*Manage seasonal events and building activations within agreed budgets.

*Collaborate with peer managers across the portfolio to share best practice.

Digital & Communications Lead*Manage the building’s occupier engagement platform and ensure accurate, GDPR-compliant data.

*Create engaging content for social media channels (LinkedIn, Instagram).

*Maintain the building website and digital screens, ensuring high-quality content and branding.

*Present digital engagement analytics where required.

*Ensure all communications are professional, authentic and aligned with brand standards.

Operational & Facilities Support*Support the Facilities Manager with contractor oversight and hard services coordination.

*Demonstrate working knowledge of health & safety compliance and permit systems (IOSH desirable).

*Assist with inspections, audits and reporting processes.

*Proactively resolve issues arising from refurbishments or fit-out works.

Skills & Experience*Previous experience in a similar front-of-house or guest experience role.

*Strong interpersonal and relationship-building skills.

*High attention to detail and pride in presentation standards.

*Confident using digital platforms and visitor management systems.

*Knowledge of health & safety processes within commercial buildings.