Market Coordinator
other jobs Career Moves Group
Added before 5 Days
- England,London,City of London
- Full Time, Temporary
- £24.03 per hour
Job Description:
Market Coordinator
The Market Coordinator supports a Global Brand’s Host Services team across the UK, Nordics, Middle East & Africa by managing high-value host escalations and ensuring timely, high-quality issue resolution. Acting as a key liaison between Hosts, Market Managers and internal teams, the role provides end-to-end case handling, diagnostics, and policy?aligned resolutions while maintaining exceptional communication standards.
Key Responsibilities *Handle high-value Host escalations and provide clear, end-to-end resolution.
*Partner closely with Market Management field teams to diagnose urgent issues and strengthen processes.
*Maintain expert knowledge of Brand policies, brand-risk topics and case-resolution workflows.
*Triage and assign tickets efficiently, providing recommendations for streamlined resolution.
*Improve regional listing quality and contribute to increasing 5-star guest experiences.
*Support in-market events and manage stakeholder communication across regions.
*Conduct in-depth research to address complex Host challenges.
*Meet SLA targets and maintain strong communication with internal and external partners.
Required Skills & Experience *5+ years in account management, operations, customer success or similar.
*Proven experience managing high-value, time?sensitive customer escalations.
*Exceptional written and verbal communication, conflict resolution and multitasking skills.
*Strong analytical and problem-solving abilities.
*Proficiency with Salesforce, G-Suite; Jira preferred.
Additional Details *Location: London (office 2 days/week, ideally Tue & Thu)
*Contract: 12 months (03/03/2026 – 03/02/2027), 40 hours/week
*Pay: £24.03 per hour
The Market Coordinator supports a Global Brand’s Host Services team across the UK, Nordics, Middle East & Africa by managing high-value host escalations and ensuring timely, high-quality issue resolution. Acting as a key liaison between Hosts, Market Managers and internal teams, the role provides end-to-end case handling, diagnostics, and policy?aligned resolutions while maintaining exceptional communication standards.
Key Responsibilities *Handle high-value Host escalations and provide clear, end-to-end resolution.
*Partner closely with Market Management field teams to diagnose urgent issues and strengthen processes.
*Maintain expert knowledge of Brand policies, brand-risk topics and case-resolution workflows.
*Triage and assign tickets efficiently, providing recommendations for streamlined resolution.
*Improve regional listing quality and contribute to increasing 5-star guest experiences.
*Support in-market events and manage stakeholder communication across regions.
*Conduct in-depth research to address complex Host challenges.
*Meet SLA targets and maintain strong communication with internal and external partners.
Required Skills & Experience *5+ years in account management, operations, customer success or similar.
*Proven experience managing high-value, time?sensitive customer escalations.
*Exceptional written and verbal communication, conflict resolution and multitasking skills.
*Strong analytical and problem-solving abilities.
*Proficiency with Salesforce, G-Suite; Jira preferred.
Additional Details *Location: London (office 2 days/week, ideally Tue & Thu)
*Contract: 12 months (03/03/2026 – 03/02/2027), 40 hours/week
*Pay: £24.03 per hour
Job number 3444707
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Company Details:
Career Moves Group
Founded in 2002, Contact Field Marketing is led by directors and a senior management team with decades of experience in the industry, making it one of...