A well-established organisation is looking for a proactive and detail focused Customer Service Assistant to join their friendly team. This is a fantastic opportunity for someone who enjoys supporting customers, working with accurate data and playing an important role in keeping daily operations running smoothly.
The company offers a supportive working environment, clear processes, and opportunities to develop your skills within a structured customer service function.
This role is fully office based in Wokingham.
What you’ll be doing
*Responding to customer queries by phone and email
*Managing the shared customer service inbox
*Updating customer accounts and maintaining accurate order records
*Running daily order status reports and monitoring progress
*Tracking backorders and keeping customers informed
*Overseeing the returns process from start to finish
*Keeping internal systems accurate and up to date, including Salesforce
*Using Sage for updates where required (training can be provided)
What we’re looking for
*Strong customer service experience
*Confident using Salesforce (this is essential)
*Good IT skills including Microsoft Office
*Excellent attention to detail and accuracy in data entry
*Positive, proactive attitude with a willingness to learn
*Strong communication skills, both written and verbal
How to apply
If this sounds like the right fit for you, please apply today as we are looking to arrange interviews ASAP.