Job Purpose Compliance Programme Manager


Compliance Programme Manager The Compliance Programme Manager is accountable for the end-to-end delivery, governance, and
Compliance Programme Manager recovery of Swindon Borough Council’s Electrical Installation Condition Report (EICR) testing
Compliance Programme Manager programme and associated remedial works across the housing portfolio on a contract/fixed term basis.


Compliance Programme Manager will lead full programme and project planning and work distribution, leading on contractor
Compliance Programme Manager performance management and oversight, stakeholder engagement, tenant communications, data
and records management, and continuous performance monitoring to ensure timely five-yearly
inspections, prompt remedial action, clear communication with tenants, and robust compliance
evidence.


This role provides professional assurance to senior leaders and embeds a safety-first culture,
risk-based scheduling, and evidence-based decision-making under proactive consumer regulation.




Key Accountabilities


· Own the programme plan, milestones, and delivery schedule for testing, remedials,
access/recovery, and data/reporting workstreams.
· Deliver full coordination of activity across teams, contractors, and stakeholders to ensure
inspections and remedials are completed to time, cost, and quality.
· Establish risk-based prioritisation alongside client teams (e.g., high-risk blocks, overdue
cycles, customer vulnerabilities) and recovery plans for hard-to-access properties.
· Chair multiple weekly progress meetings with work stream/supplier leads; and monthly
programme boards, updating progress, risks, issues, and decisions.
· Oversee procurement planning, tendering and contract award in line with Council policies and value-for-money principles. · Manage multiple term contractors through KPIs, SLAs, performance reviews, improvement plans, and escalation routes.
Ensure contractors deliver access strategies, remedial workflows, tenant messaging, and data returns on time and to specification. · Oversee financial management: forecast, track spend, manage variations, and control commitments against budget.
Maintain a robust governance framework: controls, audit trails, documentation standards, and decision logs. · Provide professional assurance to senior leaders, audit, and scrutiny—clear line of sight from schedule to evidence.
Ensure complete and accurate records: inspection outcomes, remedial completions, access attempts, tenant communications, properties exempt or deferred with rationale.
Lead stakeholder communications (Members, senior leaders, tenancy services, corporate repairs, customer contact, data teams).
Ensure appropriate instructions to contractor and stakeholder regarding tenant-focused communications: notices, appointment setting, reminders, and access/recovery messaging, ensuring clarity, respect, and inclusion.
Embed a safety culture: make it easy for residents to understand the process and report issues; incorporate customer feedback into service improvements.
Key Performance Indicators (KPIs)
Cycle compliance: % of homes with in-date EICR within five-year cycle. · Remedial timeliness: % of remedial actions completed within agreed SLA. · Access & recovery: % first-time access; % resolved within recovery pathway; average days to resolve no-access cases. · Contractor performance: On-time delivery, quality, data completeness, and customer measures. · Budget control: Forecast accuracy, variance to budget, and cost per inspection/remedial. · Data quality & audit readiness: Zero critical data errors; positive audit outcomes.
Decision-Making
Leads cross-functional delivery, sets programme priorities, and approves operational recovery actions within delegated authority. · Recommends contract variations and investment decisions with clear outcomes and value-for-money rationale. · Acts as the single point of accountability for programme performance and compliance


Knowledge & Experience
Candidates must have substantial knowledge and experience in the following areas of business and will be required to provide evidence of this:
Proven programme management in housing/compliance or asset-related programmes. · Strong contract management and supplier performance oversight, including KPIs/SLAs and improvement plans.
Excellent stakeholder management and tenant-centric communication skills. · Confident governance, assurance, and reporting capability—able to brief senior leaders and Members. · Data and IT System literacy. Interpret dashboards, maintain records, spot trends, and drive decisions from evidence.
Leadership: collaborative, accountable, and safety-focused; fosters continuous improvement · Training/experience in public sector procurement and NEC/JCT contract management. Electrical compliance knowledge (policy-level) within social housing—e.g., understanding of: · EICR five-year cycles and programme sequencing,
landlord duties and compliance evidence expectations, · remedial pathways and access/recovery approaches, · how standards and guidance inform governance (not hands-on technical work).
Qualifications · Recognised project/programme management qualification id desirable, such as: PRINCE2 Practitioner or APM PMQ (Project Management Qualification) Electrical Qualification is advantageous