Customer Care Executive
Stoney Stanton, Leicestershire (Hybrid Working)
Permanent | Full-Time
£24,570 – £26,000 (dependent on experience)
Are you at your best when solving problems and supporting customers through challenging situations? Do you take pride in turning complaints into positive outcomes?
We’re looking for a confident and compassionate Customer Care Executive to join our growing team in Stoney Stanton. This is a fantastic opportunity to play a key role in delivering fair, compliant, and customer-focused resolutions — while helping shape service improvements across the business.
You won’t just be handling complaints. You’ll be protecting customer trust, influencing better ways of working, and ensuring every voice is heard.
What You’ll Be Doing
As part of our dedicated Customer Care team, you’ll:
* Take ownership of escalated complaints, responding with empathy, clarity and professionalism

* Support customers who may be upset or dissatisfied — via phone, email and social media

* Conduct thorough investigations in line with compliance and regulatory standards

* Work closely with teams including Legal, Data Protection, Compliance and senior managers

* Identify trends and insights to help drive service improvements

* Prepare clear reports for divisional and board-level review

* Maintain accurate records using CRM systems

* Support social media responses and customer satisfaction initiatives

This role suits someone who enjoys responsibility, thrives under pressure, and sees complaints as opportunities to build stronger relationships.
What We’re Looking For
We’d love to hear from you if you have:
* Experience handling complaints or working within a compliance-focused environment

* Strong written and verbal communication skills

* Excellent organisational and administrative ability

* Confidence using Microsoft Office and CRM systems

* The ability to remain calm, professional and solution-focused

Desirable (but not essential):
* Social media complaint handling experience

* Experience working with customer satisfaction surveys

If you don’t meet every requirement but believe you’d be a great fit, we’d still encourage you to apply.
What You’ll Get in Return
We value the work our Customer Care team does, and we offer:
* 25 days annual leave

* Private Medical Insurance

* Life Assurance

* Company Pension Scheme (up to 7.5% employer contribution after 2 years)

* Staff discount on gas

* Shopping discounts and lifestyle perks

* Hybrid working

* A supportive, collaborative team environment

Why Join Us?
This is more than a customer service role — it’s an opportunity to influence positive change, build trust, and make a measurable impact every day.
If you’re ready to take ownership, develop your skills, and be part of a team that genuinely cares about doing the right thing for customers, we’d love to hear from you.