Our client is a well-established and growing business based in Horsham, who are looking to appoint a Credit Control & Customer Service Executive to join their team in a varied, dual-function role.

This position plays a key part in supporting both the finance and operations sides of the business — combining proactive credit control with day-to-day customer coordination.

Please note this is a fully office-based role with no hybrid working. Due to office location own transport is essential.

The Role: *Proactively contacting customers to chase outstanding payments
*Allocating incoming payments accurately
*Preparing, issuing and following up on invoices and statements
*Handling incoming customer calls and enquiries
*Raising jobs and preparing quotations
*Booking Engineers and coordinating schedules
*Keeping CRM systems updated with customer and job records

The Person:
*A confident communicator with excellent customer service skills - able to adapt your approach depending on the customer or situation
*Commercially aware, with the ability to understand varying customer accounts and payment terms
*Comfortable balancing financial responsibilities with customer-focussed duties
*Proficient in MS Office (including Excel) & able to learn new CRM platforms
*Organised, proactive and solutions-focused

The Package:
*Monday to Friday, 8am-5pm
*Starting salary of £32,000pa
This is a fantastic opportunity for someone who enjoys variety in their role and wants to be part of a supportive team where they can make a real impact across both customer service and finance functions.

Apply now to hear more!