Technical Support Manager
other jobs First Military Recruitment
Added before 3 Days
- England,South East,Surrey
- Full Time, Permanent
- £40,000 - £42,000 per annum
Job Description:
AR830 - Technical Support Manager
Location: Dunsfold
Salary: £40,000 - £42,000 + Benefits
Overview:
First Military Recruitment are currently seeking a Technical Support Manager on behalf of our client.
The successful candidate will provide technical support across depot and dealer networks, deliver technical and health & safety training, carry out audits, and act as a key liaison between internal teams and external partners. This role requires strong leadership, communication skills, and the ability to support engineers both remotely and on-site while ensuring compliance with Safe Systems of Work.
Duties and Responsibilities:
*Provide technical support to engineers and the dealer network via phone, email, and on-site visits.
*Deliver technical and Health & Safety training courses, including preparation of training materials and handouts.
*Conduct Health & Safety toolbox talks in line with Safe Systems of Work.
*Carry out field, workshop, and resident engineer audits.
*Produce technical service bulletins and Health & Safety bulletins when required.
*Prepare detailed technical reports following support visits.
*Support warranty administration processes and systems.
*Liaise with manufacturers and suppliers to obtain technical information and training updates.
*Work closely with internal teams to identify, resolve, and provide feedback on technical issues.
*Assist with depot Health & Safety and quality audits.
*Carry out compliance audits to ensure Safe Systems of Work are maintained.
*Support new engineer induction training modules.
*Provide technical support and training to the sales team.
*Attend product training courses and develop internal and dealer training plans.
*Contribute to business development projects as required.
Skills and Qualifications:
*Previous experience delivering and presenting training courses is highly desirable.
*Strong leadership and coaching skills.
*Excellent communication and interpersonal skills at all levels.
*Ability to remain impartial and professional.
*Strong organisational skills with attention to detail and accuracy.
*Ability to prioritise workload and work independently.
*Comfortable working under pressure and meeting deadlines.
*Proficient in Microsoft Word, Excel, and PowerPoint.
*Willingness to travel nationwide and stay away from home when required.
Location: Dunsfold
Salary: £40,000 - £42,000 + Benefits
Location: Dunsfold
Salary: £40,000 - £42,000 + Benefits
Overview:
First Military Recruitment are currently seeking a Technical Support Manager on behalf of our client.
The successful candidate will provide technical support across depot and dealer networks, deliver technical and health & safety training, carry out audits, and act as a key liaison between internal teams and external partners. This role requires strong leadership, communication skills, and the ability to support engineers both remotely and on-site while ensuring compliance with Safe Systems of Work.
Duties and Responsibilities:
*Provide technical support to engineers and the dealer network via phone, email, and on-site visits.
*Deliver technical and Health & Safety training courses, including preparation of training materials and handouts.
*Conduct Health & Safety toolbox talks in line with Safe Systems of Work.
*Carry out field, workshop, and resident engineer audits.
*Produce technical service bulletins and Health & Safety bulletins when required.
*Prepare detailed technical reports following support visits.
*Support warranty administration processes and systems.
*Liaise with manufacturers and suppliers to obtain technical information and training updates.
*Work closely with internal teams to identify, resolve, and provide feedback on technical issues.
*Assist with depot Health & Safety and quality audits.
*Carry out compliance audits to ensure Safe Systems of Work are maintained.
*Support new engineer induction training modules.
*Provide technical support and training to the sales team.
*Attend product training courses and develop internal and dealer training plans.
*Contribute to business development projects as required.
Skills and Qualifications:
*Previous experience delivering and presenting training courses is highly desirable.
*Strong leadership and coaching skills.
*Excellent communication and interpersonal skills at all levels.
*Ability to remain impartial and professional.
*Strong organisational skills with attention to detail and accuracy.
*Ability to prioritise workload and work independently.
*Comfortable working under pressure and meeting deadlines.
*Proficient in Microsoft Word, Excel, and PowerPoint.
*Willingness to travel nationwide and stay away from home when required.
Location: Dunsfold
Salary: £40,000 - £42,000 + Benefits
Job number 3448816
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Company Details:
First Military Recruitment
As a trusted recruitment partner we aim to identify the very best ex-military and defence sector talent that is on the market. We specialise in techni...