Contact Centre Advisor
other jobs Clearline Recruitmentment Ltd
Added before 4 Days
- England,South East,West Sussex
- Full Time, Permanent
- £25,000 per annum
Job Description:
Role: Contact Centre Advisor
Location: Shoreham-by-Sea
Hours: Full-time, Monday to Friday
Pay: £25,000 per annum
An excellent opportunity has arisen for a Contact Centre Advisor to join one of our longstanding clients, a well-established organisation based in Shoreham-by-Sea.
This is a customer-facing role within a busy service team, focused on delivering a high standard of support, resolving queries efficiently, and ensuring an excellent overall customer experience.
Benefits:
*Birthday leave and increasing annual leave with length of service
*Employee Assistance Programme with free mental health support
*Free eye care with Specsavers
*Cycle to Work scheme and subsidised gym membership (location dependent)
*Interest-free travel loan and save-as-you-earn scheme (post-probation)
*Retail discounts and employee recognition schemes
*Paid volunteering day and regular social events
The Requirements:
*Proven experience delivering high-quality customer service
*Excellent telephone manner and written communication skills
*Strong problem-solving and organisational skills
*Ability to multitask and work to targets
*Confident using CRM systems and Microsoft Office
*Ability to work independently and as part of a team
The Role:
*Managing incoming customer calls and email enquiries
*Investigating and resolving customer queries and complaints
*Retaining customers by managing service-related conversations
*Recording and tracking customer interactions on CRM systems
*Ensuring compliance with company and industry guidelines
*Keeping up to date with regulatory and internal changes
*Promoting additional products and services where appropriate
If you’re looking to join a stable, office-based team and build a career in customer service, please apply to this Contact Centre Advisor role or contact Jamie Watson at Clearline Recruitment on (from Mon - Fri, 9:00am - 5:30pm) for more information.
Location: Shoreham-by-Sea
Hours: Full-time, Monday to Friday
Pay: £25,000 per annum
An excellent opportunity has arisen for a Contact Centre Advisor to join one of our longstanding clients, a well-established organisation based in Shoreham-by-Sea.
This is a customer-facing role within a busy service team, focused on delivering a high standard of support, resolving queries efficiently, and ensuring an excellent overall customer experience.
Benefits:
*Birthday leave and increasing annual leave with length of service
*Employee Assistance Programme with free mental health support
*Free eye care with Specsavers
*Cycle to Work scheme and subsidised gym membership (location dependent)
*Interest-free travel loan and save-as-you-earn scheme (post-probation)
*Retail discounts and employee recognition schemes
*Paid volunteering day and regular social events
The Requirements:
*Proven experience delivering high-quality customer service
*Excellent telephone manner and written communication skills
*Strong problem-solving and organisational skills
*Ability to multitask and work to targets
*Confident using CRM systems and Microsoft Office
*Ability to work independently and as part of a team
The Role:
*Managing incoming customer calls and email enquiries
*Investigating and resolving customer queries and complaints
*Retaining customers by managing service-related conversations
*Recording and tracking customer interactions on CRM systems
*Ensuring compliance with company and industry guidelines
*Keeping up to date with regulatory and internal changes
*Promoting additional products and services where appropriate
If you’re looking to join a stable, office-based team and build a career in customer service, please apply to this Contact Centre Advisor role or contact Jamie Watson at Clearline Recruitment on (from Mon - Fri, 9:00am - 5:30pm) for more information.
Job number 3448841
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Company Details:
Clearline Recruitmentment Ltd
Company size: 10–19 employees
Industry: Recruitment Consultancy
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