Senior Account Director – Strategic Client / Account Leadership and Business Direction working on a retail / CX account
Hybrid working in Northampton, and London
£63,000 - £78,000 p/a
We’re looking for a Senior Account Director who can combine strategic thinking, commercial rigour, and deep marketing expertise. Someone who doesn’t just manage accounts but truly partners with clients to deliver excellence in service and grows relationships whilst taking real ownership of a piece of business.
This is a role for a senior client leader who can form intrinsically close client relationships, working strategically to develop and / or broaden the offering whilst also overseeing a team that delivers projects to the highest standard for clients and profitability for the agency. You’ll be working on a longstanding and important piece of business that focusses on retail marketing and customer experience and will need to partner with your clients to understand their ambitions and needs, evaluate what’s going well and where opportunities exist.
As a Senior Account Director you’ll also be great with account hygiene and ideally have worked in a well organised and structured agency with robust processes. You will manage Account Directors, AM and AE’s to ensure that scopes of work, estimates, budgets, forecasts, and delivery are managed accurately and efficiently so everything runs smoothly to give customer satisfaction.
The role also requires a Senior Account Director with solid marketing knowledge, particularly in retail and CX. The main Client on this account thinks holistically about the full customer journey and all touchpoints and this role requires someone who is confident in discussing marketing principles with them to ensure that that an outstanding customer experience is delivered.
Finally, while this is a Senior Account Director role, we are looking for someone who thinks and operates with the mindset of a business director, collaborating closely with other members of the SMT and steering the account strategically, commercially, and operationally.
What you’ll do
*Build deeply embedded, trusted relationships with senior clients
*Ensure flawless service and delivery on the account with oversight of live work, SOW’s, estimates, invoicing etc.
*Lead strategic Key Account Plans to grow and broaden the agency’s services for the client
*Collaborate with the Senior Management team and Creative and Studio Heads to coordinate strategy and delivery on the account
*Lead, coach, and inspire a high performing client services team
*Identify and action new business opportunities within existing and new clients
What we’re looking for
*Proven Senior Account Direction experience in a retail / customer experience or marketing agency
*Natural relationship builder who can form intrinsically close client partnerships
*Commercially astute with excellent account management standards
*Deep marketing knowledge across the full customer journey
*Business director mindset, comfortable operating at senior level with clients and internally
*Strong people leader with excellent communication and organisational skills
*Experience working on retail, shopper marketing, or customer focused accounts
*Entrepreneurial, proactive, and driven to grow accounts and deliver outstanding work
This is your chance to step into a hugely important role working on a global brand taking real ownership and making a different on a piece of business whilst working as a trusted partner. It’s within a thriving, collaborative agency environment and working into a brilliant, proactive and supportive CSD. If this sound exciting and you have relevant experience, then APPLY NOW.