East London Care and Support (ELCAS):
ELCAS is a private domiciliary care provider, based in the London Borough of Newham.
Established in 2009, ELCAS delivers high-quality, person-centered care and support to adults and children of all ages and needs, ensuring client safety and contributing to their independence and overall well-being.
We are seeking to appoint a full-time Operational Administrator to join our team. You will be office based and provide support to Care Coordinators and Management.
You will be responsible for supporting the smooth running of the Operations office, working closely with Care Coordinators and Operational Managers, ensuring telephone calls and emails are answered and logs updated, client records are accurate and kept up to date and complete administrative tasks as directed.


We only invite applications from candidates who live in London Borough of Newham or its neighboring Boroughs. Our Office is based in Plaistow E13 8QP.


The full Job Description and Job Specification are available from our website.


How To Apply:
Please ensure you follow these instructions carefully:
Email your CV and Cover letter with a subject header: Application Care Coordinator
In your Cover Letter, you must demonstrate how your Knowledge, Skills, Experiences and Qualifications meet the criteria in our Job Specification.
Failure to provide this information will mean your application will not be short listed.
Closing date: 22nd March 2026 (though candidates could be interviewed earlier)


Purpose of the Role
The role of Operational Administration is important to the success of ELCAS operations.
Key functions are to support the smooth running of the Operations office, working closely with Care Coordinators and Operational Managers, ensuring telephone calls and emails are answered, logs updated, client records are accurate, kept up to date and complete administrative tasks as directed. The post holder will have excellent communication skills verbally and written, be highly organised, be competent in using IT systems and have good data management skills.
Having the ability to multi-task and working under pressure to meet agreed deadlines is essential skills to successfully fulfilling this role. The post holder will have the ability to develop processes that make the management of the day-to-day running of the office more efficient;
Care Coordinators take several calls from carers, clients and other professionals each day on a variety of subjects, that they need support with, quickly providing vital information on a client and recording daily events. Your role will be to pay attention to calls and emails coming in and to get ahead by composing emails, logs or starting actions to support the task. Care Coordinators must feel that you are supporting them and taking the workload burden off them. You will need to ensure logs are up to date and actions are complete with outcomes. You will need to be confident enough to constructively challenge Care Coordinators if sufficient information is not provided to enable you to complete the outcomes. You will need to have the confidence to chase staff that haven’t completed logs or omitted information. You will explore ways to increase operational productivity. You will provide office cover and complete projects and administrative tasks as directed by your line manager or Director.
You will have knowledge of Safeguarding, Care legislations and CQC standards, how to maintain confidentiality and understand Data Protection and GDPR.
ELCAS support and promote a Positive Work Based Culture and champion Equality, Diversity and Inclusion, requiring all staff to sign up to this way of working. You are responsible for upholding and championing these values and the reputation of this company. You will work with Management Teams on any new initiatives that the Director introduces for the company’s expansion.


Reporting to:
This role reports to the Operational Manager


Staff Management:
This role does not have responsibility for managing staff


Key Skills:
*Dynamic, proactive person with a flexible approach
*Well organised with attention to detail
*Ability to multi-task and work in a pressured environment
*Empathic
*The ability to make informed decisions on things that may need escalation to the Management Team or Director.
*Excellent communication in English for reading, writing, listening & speaking.
*Other languages, such as Hindi would be beneficial too, but not essential.
*Good IT skills and able to learn to effectively and efficiently use different systems.
*Ability to support other staff with IT systems, record keeping, emails and telephone calls
*Ability to develop processes that make the management of the day-to-day running of the office more efficient


The ideal candidate will;
*Live in London Borough of Newham or bordering boroughs
*Possess excellent English verbal and written communication and understanding skills.
*Speaking and understanding Hindi will be advantageous, other languages beneficial, but not essential
*Have excellent IT skills, the ability to use a variety of systems.
*Have knowledge of Safeguarding, Care legislations and CQC standards.
*Maintain confidentiality and understand Data Protection and GDPR.
*Be available for emergency out-of-hours duty cover.
*Conduct yourself in a professional manner, champion Positive Workplace Culture and Equality, Diversity and Inclusion, leading by example through your words and actions.
*Be compassionate, empathetic,
*Have experience of working in a busy office environment
*Take direction but also be able to work with little supervision.