Customer Service Officer – Local Authority Contact Centre
Wembley • £18.07 per hour • Full-time • Immediate Start
Do you love helping people and providing great customer service? Join our friendly Contact Centre team and make a real impact across the community!
We’re looking for fast learners with solid customer service experience who can confidently navigate multiple IT systems and deliver excellent support over the phone. If you thrive in a busy environment and want a long-term opportunity, this role is for you.
What you’ll do
* Handle high-volume incoming calls across key service areas
* Support residents via Switchboard, Housing Repairs, Domestic Abuse, Housing Needs & more
* Put customers first and deliver clear, confident support
* Update multiple systems accurately and efficiently
What we’re looking for
* Strong customer service experience (contact centre or similar)
* Clear, professional telephone manner
* Quick learner who’s confident using multiple IT systems
* Knowledge of Brent’s streets/areas is a big plus
* Full availability Mon–Fri, 8:50am–5:04pm
* Able to attend office-based training in Wembley for the first 3 months
* Able to pass a standard DBS check
What you’ll get
* Ongoing temporary contract with potential long-term extension
* After training: 2 days WFH + 3 office days (Tue–Thu)
* Supportive team environment in a modern Civic Centre