About the Role
We are seeking a dedicated and experienced Registered Manager to lead and develop our care service in Hemel Hempstead. This is an exciting opportunity for a passionate leader to drive quality, compliance, and service excellence while fostering a positive and high-performing team culture.
As Registered Manager, you will be responsible for the overall operational leadership of the service, ensuring full regulatory compliance, outstanding care delivery, and continuous improvement.
Key Responsibilities
1. Regulatory & Legal Compliance
*Maintain registration with the Care Quality Commission (CQC).
*Ensure compliance with the Health and Social Care Act 2008 and CQC Fundamental Standards.
*Lead on CQC inspections and ensure the service is inspection-ready at all times.
*Submit statutory notifications, reports, and responses to regulatory bodies.
*Coordinate and participate in PAMMS visits, ensuring full documentation and evidence readiness.
*Attend and represent the service at Hertfordshire Partnership Foundation Trust and NHS compliance meetings.
*Ensure GDPR compliance and high standards of record-keeping.
2. Leadership & Team Management
*Provide strong day-to-day leadership to the care team.
*Line manage 2 Senior staff and 5 Carers directly, with oversight of the wider team.
*Conduct supervisions, appraisals, probation reviews, and team meetings.
*Foster a supportive, inclusive, and high-performance culture.
3. Care Delivery & Quality Assurance
*Oversee assessments, care plans, risk assessments, and person-centred care delivery.
*Conduct audits and implement continuous quality improvement actions.
*Monitor KPIs and produce weekly/monthly performance reports.
*Maintain and submit commissioner reports including capacity trackers.
4. Safeguarding & Incident Management
*Act as Designated Safeguarding Lead.
*Manage safeguarding concerns, incidents, and investigations.
*Liaise with external safeguarding authorities and ensure learning is embedded.
5. Staffing, Rotas & Workforce Development
*Manage staffing rotas and ensure safe staffing levels.
*Respond effectively to emergencies and unplanned absences.
*Oversee induction, shadowing, competencies, and probation reviews.
*Lead training in Medication Administration and Dementia.
*Maintain training compliance via MyLearning Cloud, HCPA Academy, and Skills for Care platforms.
6. Medication & Clinical Oversight
*Ensure safe medication administration and documentation.
*Oversee medication audits and competency assessments.
7. Client & Stakeholder Engagement
*Build positive relationships with clients, families, and professionals.
*Conduct initial assessments and promote service growth through networking and referrals.
*Attend MDT meetings and represent the service professionally.
*Manage complaints effectively and ensure shared learning.
*Conduct client satisfaction surveys and produce quarterly newsletters.
8. Sponsorship & Overseas Recruitment
*Manage Skilled Worker sponsorships, including Defined, Undefined, and Switch CoS allocations.
*Maintain compliance using the Home Office Sponsorship Management System (SMS).
*Ensure readiness for UKVI audits and attend relevant updates/webinars.
9. Operational & Call Monitoring
*Monitor daily care calls and respond promptly to issues.
*Manage hospital admissions, discharges, and post-discharge care adjustments.
Essential Criteria
Qualifications & Registration
*Level 5 Diploma in Leadership for Health & Social Care (or working towards).
*Eligible for registration with CQC as Registered Manager.
*Evidence of ongoing CPD.
*Proven experience in a management role within health and social care.
*Experience of CQC inspections and quality improvement processes.
Knowledge & Understanding
*Strong knowledge of CQC Fundamental Standards and KLOEs.
*Sound understanding of:
*Care Act 2014
*Mental Capacity Act (MCA) and DoLS
*Safeguarding Adults procedures
*Health & Safety legislation
*Understanding of governance, risk management, and outcome-focused care.
Skills & Abilities
*Strong leadership and people management skills.
*Excellent written and verbal communication.
*Ability to achieve and maintain CQC compliance.
*Strong organisational, planning, and decision-making skills.
*Confident using digital care systems and reporting tools.
*Ability to work collaboratively with commissioners and professionals.
Personal Qualities
*Compassionate and person-centred
*Professional, confident, and resilient
*High integrity and accountability
*Proactive and solution-focused
*Committed to continuous improvement
Other Requirements
*Full UK driving licence and access to a vehicle
*Willingness to participate in on-call/out-of-hours support
*Right to work in the UK
*Willingness to undergo an enhanced DBS check
Desirable
*Experience achieving Good or Outstanding CQC ratings
*Experience working with local authorities and NHS commissioners
*Level 7 qualification in Leadership or Health & Social Care
*Experience supporting business growth or service expansion
What We Offer
*Competitive salary of £38,000 – £40,000
*Supportive leadership environment
*Opportunities for professional development
*The chance to lead and shape a growing service
If you are a motivated, values-driven leader ready to make a real difference, we would love to hear from you.