Customer Services Representative – 14 Month FTC
Farnborough (Hybrid options available)
£26,000–£29,000 + benefits


My client, a well-established organisation based in Farnborough, is looking to appoint a professional and customer-focused Customer Services Representative to join their team. This role would suit someone with strong communication skills, excellent attention to detail, and a confident telephone manner.


Key Responsibilities
*Acting as the first point of contact for clients and prospects via phone and email
*Managing inbound and outbound calls, booking appointments with advisers
*Responding to customer queries, resolving issues, and directing customers to the appropriate service
*Handling follow-up emails received by the Client Liaison team
*Making GDPR-compliant outbound calls following marketing campaigns to book appointments
*Reporting on individual performance and highlighting areas requiring alternative approaches or training


Skills & Experience Required
*Excellent communication and listening skills
*Strong attention to detail and accuracy
*Confident and professional telephone manner
*Customer-focused with the ability to manage and overcome objections (within a financial services context)
*Calm, resilient, and diplomatic approach
*Ability to build rapport and remain composed in conversation


Benefits
*Private Medical Insurance (individual cover)
*Income Protection (75% salary for up to 3 years)
*Life Assurance (4x annual salary)
*Critical Illness Cover (£50,000 lump sum)
*Pension: 6% employer / 3% employee