Job Title: Employee Technology Support Engineer
Corporate Title: Up to Assistant Vice President
Location: Belfast
Company Overview:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Join Us in Belfast – A City of Opportunity and Innovation
We’re thrilled to announce the opening of our new office in Belfast—a vibrant, fast-growing hub for financial services and technology, and a strategic addition to Bank of America’s global footprint. This expansion underscores our commitment to investing in talent and driving innovation across the UK and Ireland.
Our new offices at City Quays are in the heart of a city celebrated for its rich history, dynamic culture, and thriving business community. Whether you’re local or considering relocation, you’ll find a welcoming environment, an excellent quality of life, and the opportunity to help shape the future of banking.
About Bank of America in Belfast
Bank of America is one of the world’s leading financial institutions, powered by approximately 213,000 talented employees worldwide. Our new Belfast facility will strengthen our business continuity planning and risk management capabilities while reinforcing the expertise and value delivered across our global teams. We’re committed to creating up to 1,000 new roles, starting with positions in Global Anti-Money Laundering Operations and Global Financial Crimes Compliance. These teams will focus on critical areas such as client due diligence, quality assurance, and regulatory compliance support—key functions that safeguard the integrity of the international financial system.
Role Description:
This is an exciting opportunity to join our band new office in the City Quays area of Belfast.
A dynamic new team is launching in Belfast within a leading banking institution, bringing fresh energy and innovation to the heart of the city’s growing financial services sector. As an Employee Technology Support Engineer, you will play a pivotal role in shaping the bank’s future, combining cutting-edge technology with deep industry expertise to drive smarter, more customer-focused solutions. With Belfast’s vibrant talent pool and collaborative culture, the new team is poised to become a hub of creativity, problem-solving, and forward-thinking strategy—setting the stage for exciting opportunities and meaningful impact across the organisation.
The Employee Technology Support Engineer is a critical role within our technology team, responsible for providing exceptional front-line technical support to all Bank of America employees, spanning both our front and back-office operations.
As an Employee Technology Support Engineer, you will be responsible for supporting users in an elevated desktop support role. Key responsibilities include acting as a seasoned contributor to perform complex technical problem resolution of operating systems, applications, and hardware. including effectively supporting organisational needs to find efficient solutions to large scale operating problems and communicating technical information to clients and partners with care and empathy.
Responsibilities:
*You will be a key player in ensuring the smooth and efficient functioning of our IT infrastructure, directly impacting employee productivity and our ability to serve clients effectively.
*You will be a highly motivated, customer-focused problem-solver with a technical background and excellent communication skills.
*Support a diverse employee base across both Back-office and Front-office. Understand the specific technology needs and urgency levels of each group.
*Install, configure, and maintain a variety of hardware and software. This includes deploying new devices, migrating user data, troubleshooting application issues, and performing hardware upgrades and repairs.
*Log, track, and prioritize all support requests using our ticketing system. Ensure detailed and accurate documentation of all troubleshooting steps and resolutions.
*Provide basic training and guidance to employees on the use of new hardware, software, and security protocols.
*Adhere to all Bank of America security policies and compliance regulations. Ensure all devices and applications are configured to meet security standards. This includes performing regular security patches and updates.
*Work closely with technology partners, including networks, application support, and cybersecurity, to escalate and resolve complex issues.
*Contribute to and maintain a knowledge base of technical articles and solutions to empower employees with self-service options.
What we are looking for:
*Proficient in supporting Windows 11 and Microsoft Office 365 applications (Outlook, Word, Excel, Teams). Good understanding of Active Directory, Group Policy, and user account management.
*Good knowledge of network fundamentals.
*Experience with hardware troubleshooting and repair for desktops, laptops (Dell, HP.), and printers.
Experience supporting mobile dev