Reed have partnered with a prestigious UK law firm, recruiting for an Operations Support Manager in their Bristol Central office.
This role involves managing a multidisciplinary team to ensure smooth operational delivery in a busy, client-facing corporate environment.
You will also act as the deputy to the Front of House Manager, collaborating closely with Facilities, IT, Office Services, and Health & Safety teams across the firm.
Location: Central Bristol
Salary: Competitive + annual company-wide bonus (typically 4–6%)
Job Type: Full-time
Working Pattern: Monday-Friday, rotating early/late shifts every other week (7:30am–4:30pm / 10:00am–7:00pm)
Duties:
*Manage 10–15 direct reports across Front of House, Reception, Facilities, Operations, AV, and Switchboard.
*Lead on rotas, performance, coaching, service standards, and team development.
*Act as second in command to the Front of House Manager.
*Support teams in Health & Safety, Legal Operations, and Commercial Operations.
*Deliver a high-quality Front of House and client experience.
*Coordinate staffing, shift patterns, and act as an escalation point for service issues.
*Support meetings, events, and all hospitality functions.
*Liaise with Facilities, Building Management, and suppliers to resolve office issues.
*Maintain excellent standards across meeting rooms, shared spaces, and security areas.
*Support office services including post, DX, couriers, stationery, and storage.
*Assist with Health & Safety drills, procedures, and compliance activity.
*Provide administrative support including invoice processing, records, and budget tracking.
*Contribute to operational improvements and wider business projects.
*Occasionally visit the firm’s smaller London and Edinburgh offices to provide on-site operational or Front of House support when the FOH Manager is unavailable.
About you:
*Proven experience managing teams in office, operations, facilities, hospitality, or similar environments.
*Background in operational or facilities management or front of house services.
*Strong communication and stakeholder management skills.
*Highly organised, proactive, and confident handling multiple priorities.
*Good IT capability with a willingness to learn basic troubleshooting.
*Customer-focused, collaborative, and professional approach.
*Health & Safety awareness (training available).
Benefits:
*25 days’ annual leave plus bank holidays, with additional days awarded after 3, 6, and 10 years of service.
*Annual firm-wide performance bonus paid in November (typically 4–6%).
*Self-invested personal pension (SIPP) with employer contribution up to 5% and employee minimum 3%.
*Private medical insurance for all employees.
*BUPA health assessments on joining and every two years thereafter.
*Enhanced family leave, including 26 weeks full pay maternity/adoption leave, shared parental leave matching maternity/adoption, and four weeks full pay paternity leave.
*Employee Assistance Programme for wellbeing and counselling support.