Adele Carr Recruitment are currently recruiting for a Customer Service & Rental Administrator to support daily operations and provide accurate administration across bookings, billing, and vehicle management.
Key Responsibilities Customer Service & Reservations
* Manage rental bookings via phone, email, and counter

* Respond to customer enquiries regarding vehicle availability and pricing

* Handle contract amendments, extensions, and customer queries

* Resolve complaints and disputes professionally

Rental Operations & Administration
* Check vehicles in and out at the start and end of rentals

* Prepare and finalise rental and return documentation

* Process payments, deposit refunds, and invoice finalisation

* Appeal parking charge notices and apply admin fees

* Maintain records, including rental agreements, insurance, and compliance documentation

Billing & Compliance
* Contact clients for billing information and purchase order numbers

* Ensure insurance documentation is valid and up to date

* Communicate vehicle details to ensure compliance during hire

Operational Support
* Assist the Rental Manager with daily tasks

* Update daily performance metrics (utilisation, rates, VOR%)

* Work with fleet and workshop teams to highlight vehicle issues

* Participate in vehicle deliveries and collections when required

* Support basic marketing tasks and website updates

Candidate Requirements * Previous experience in customer service or administration (vehicle rental or automotive sector preferred)

* Strong organisational skills and attention to detail

* Confident with billing, invoicing, and administrative processes

* Ability to manage multiple tasks effectively

* Good communication skills and professional approach

* Proactive and reliable

Benefits *Competitive salary based on experience
*Permanent, full-time role
*Supportive team environment
If you are interested in this role please do not hesitate to send me a copy of your CV