My client, a leading provider of and multi-let industrial estates, is seeking to appoint a Regional Operations Manager (ROM) to oversee operational excellence and facilities management across a designated UK region.
This role will have responsibility for the Midlands region, requiring regular travel to sites and periodic visits to Head Office in London. Reporting directly to the Head of Operations, the Regional Operations Manager will act as the regional lead for all building maintenance, compliance, and operational performance, while providing expert FM guidance to Business Centre Managers (BCMs) and Regional General Managers (RGMs).
This is an excellent opportunity for an experienced facilities professional who thrives in a fast-paced, customer-focused environment and is confident managing contractors, budgets, and compliance across a diverse property portfolio.
For further details, please apply using the link
The Role*The Regional Operations Manager is accountable for the day-to-day facilities management and operational standards across sites within their allocated geographical region.
*You will ensure buildings are safe, compliant, well maintained, and commercially ready — driving high standards of upkeep, managing maintenance programmes, and supporting local teams in delivering an exceptional customer experience.
*The role combines operational oversight, contractor management, compliance monitoring, project delivery, and stakeholder engagement.
Key ResponsibilitiesRegional Operational Leadership*Lead the Operations function across your region, overseeing building maintenance, compliance, and site standards.
*Provide professional site management guidance to BCMs and RGMs on safety, security, statutory compliance, and general upkeep.
*Monitor Health & Safety and statutory requirements across the region, working closely with central functional teams to ensure full compliance.
*Drive a strong safety and compliance culture across sites and service partners.
Maintenance, Projects and Compliance*Take full responsibility for Planned Preventative Maintenance (PPM), reactive repairs, and minor works projects across the region.
*Ensure all sites remain legally compliant and maintained to agreed operational standards at all times.
*Oversee construction and maintenance contractors on site, ensuring compliance with CDM, Health & Safety legislation, building control, and planning requirements.
*Manage safeguarding works programmes, ensuring projects are delivered on time and within budget.
*Identify, scope, and manage additional works, controlling external contractors to ensure timely and cost-effective delivery.
*Ensure building fabric works, subdivision of units, and reconfiguration projects are delivered in line with customer demand and commercial priorities.
Contractor and Financial Management*Manage third-party contractor performance, contract administration, and SLA monitoring.
*Control regional building-related expenditure, ensuring costs are managed within budget for both region and individual centres.
*Liaise with the Commercial team to identify and implement cost-saving initiatives.
*Ensure compliance and accuracy in the use of internal Purchase Order and invoicing systems, leveraging data insights to drive operational improvement.
Maximising Unit Availability*Ensure vacant units are maintained in a clean, safe, and lettable condition.
*Support BCMs and RGMs in preparing and configuring space to meet anticipated demand.
*Manage maintenance operatives and contractors to uphold high building standards.
*Actively support the management of regional debt by resolving building-related disputes promptly and ensuring units are returned to market quickly following vacation.
Customer Experience and Collaboration*Work closely with Regional General Managers to resolve centre-level issues and improve operational performance.
*Support local teams in responding to NPS feedback and driving service improvements.
*Share best practice initiatives and communicate successes across the region to promote continuous improvement.
Reporting and Governance*Hold monthly meetings with each Regional General Manager to agree Centre Action Plans covering cost control, outstanding works, PPM delivery, site standards, and Health & Safety.
*Provide structured monthly reporting to senior leadership, ensuring visibility on regional performance, compliance, and operational risks.
*Ensure all operational data is accurate, up to date, and used proactively to benefit the wider business.
Key Skills and ExperienceEssential:
*Proven multi-site Facilities Management experience within a commercial property environment.
*Full UK driving licence and willingness to travel weekly across sites, with regular visits to London Head Office.
*Demonstrable experience delivering minor works programmes, reactive maintenance, and building fabric projects on time and within budget.
*Strong contractor and supply chain management experience, including SLA monitoring and performance management.
*Sound technical knowledge of building services, maintenance delivery models, and contract works.
*Strong financial awareness, with experience managing regional budgets and understanding financial performance models.
*Highly organised, proactive, and capable of managing a demanding workload while remaining calm under pressure.
*Excellent communication, negotiation, and influencing skills, with the ability to engage stakeholders at all levels.
*Confident presenting information clearly and concisely to senior leaders.
*IT literate, with strong capability in MS Office, reporting systems, and database management.
*Self-motivated with the ability to operate autonomously while contributing to a wider regional leadership team.