Customer Service Advisor
other jobs Gap Personnel
Added before 4 Days
- England,North West,Merseyside,Liverpool
- Full Time, Permanent
- £12.41 per hour
Job Description:
Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Personal Customer Advisor for a company based in Liverpool, L3 area.
The position is ongoing with a possibility of going into a permanent contract for suitable candidates.
Role Overview:
As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to nurse professionals, GP surgeries and patients that require appliances or medication.
Qualifications:
Essential:
*Educated to GSCE level
Desirable:
*Vocational qualifications in a relevant field
Experience and Skills:
Essential:
*Attention to detail
*Excellent Microsoft Office skills
*Proactive and self-sufficient
*High level of discretion with the ability to handle sensitive information confidentiality
Desirable:
*Previous experience working in a contact centre environment
*Experience working with patient records and information
Duties and Responsibilities:
*Triage inbound telephone calls to the contact centre, handling basic queries
*Direct callers to the correct team or service, take messages where appropriate
*Raise advisor call backs
*Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
*Register new patient referrals on our internal database
*Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling
*Identify correct product code and quantity of prescription outstanding
*Redeem paper and electronic prescriptions
*Branch Staff: check and scan parcels before delivery
*Promote, share and live the Bullen vision, objectives and values.
*Any other duties which contribute to the success of the role and the business.
Hours of work:
*9am – 5:30pm
Pay rate:
*£12.41 per hour
Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.
The position is ongoing with a possibility of going into a permanent contract for suitable candidates.
Role Overview:
As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to nurse professionals, GP surgeries and patients that require appliances or medication.
Qualifications:
Essential:
*Educated to GSCE level
Desirable:
*Vocational qualifications in a relevant field
Experience and Skills:
Essential:
*Attention to detail
*Excellent Microsoft Office skills
*Proactive and self-sufficient
*High level of discretion with the ability to handle sensitive information confidentiality
Desirable:
*Previous experience working in a contact centre environment
*Experience working with patient records and information
Duties and Responsibilities:
*Triage inbound telephone calls to the contact centre, handling basic queries
*Direct callers to the correct team or service, take messages where appropriate
*Raise advisor call backs
*Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
*Register new patient referrals on our internal database
*Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling
*Identify correct product code and quantity of prescription outstanding
*Redeem paper and electronic prescriptions
*Branch Staff: check and scan parcels before delivery
*Promote, share and live the Bullen vision, objectives and values.
*Any other duties which contribute to the success of the role and the business.
Hours of work:
*9am – 5:30pm
Pay rate:
*£12.41 per hour
Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.
Job number 3455823
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