Great opportunity to join a team of long serving employees where this is strong culture of collaboration and team work.
Our client is a forward thinking medical supply company supplying that continues to grow . The company is focused on sustainability and supports several international conservation projects. They are looking for a customer service administrator to work in a small team to process all orders received and work alongside the operations manager to support broader customer service activity.
Candidates must have a driving licence with own transport due to location.
Customer Service Administrator Benefits and Package:
*Monday to Friday (09:00 – 17:00)
*Free Parking
*Contributory pension scheme
*Office based
Customer Services Administrator Responsibilities:
*Process all orders received via the e-commerce system and direct emails.
*Deal with customer enquiries by telephone and email e.g. order queries such as late orders, stock availability, pricing, customer complaints and special order requests (bespoke kits for specific procedures).
*Ensure customer PO’s are recorded on orders, create of despatch notes.
*Support field based sales execs with occasional queries.
*Assist the warehouse team with picking and packing orders on occasions where deadlines need to be met urgently.
The ideal Customer Service Administrator will:
*Have an excellent telephone manner and be very customer focused.
*Initiative and a proactive approach to team work.
*Good computer skills and the capacity to learn new systems and processes. Basic MS Word and Excel.
*Good written communication skills essentials in order to send emails to customers.
*Some customer service experience or office experience desirable.
*GCSE pass grade or equivalent in English & Maths.
*Must have your own transport because the offices are located in a rural location.
Thank you for your application however due to the high volume of candidates applying, if you have not heard back from us within 5 days please assume that you have not been successful on this occasion.