Are you experienced within the Travel Industry? Do you have experience working on flight bookings? Looking for a back-office role within the Industry? We have the role for you!
We are working with a Luxury Tour Operator, who are looking for a Flights Administrator / Customer Service Executive to join their lovely team in London.

As a Flight Administration / Customer Service Executive, you will support Direct Clients and Travel Agent Partners with professionalism and a friendly approach at all times. This role is primarily back-office focused, where you will share our passion for luxury travel and river cruising. You will assist in managing flight-related administration, ensuring accuracy and efficiency, while delivering exceptional customer service.

Key Responsibilities
*Review and maintain flight bookings made by our Reservations Team through our website and Air Consolidator partners, ensuring accuracy and compliance with company standards
*Action schedule changes promptly in the best interest of clients and business requirements
*Respond to Customer Service & Sales email requests within expected timeframes, updating flight bookings as required
*Support the Flight Desk Team and Customer Service & Communication team during crisis calls
*Confidently use Microsoft programs, especially Excel, for day-to-day workload, tasks, and data entry
*Share knowledge and collaborate with team members to improve processes and outcomes
*Maximise every opportunity to enhance customer experience and support revenue growth
*Deliver exceptional service to discerning customers who book high-value trips
Experience Required?
*Minimum of 1 year travel industry experience
*Strong Airline knowledge
*GDS knowledge (desirable)
*Exceptional customer service skills
*Excellent written and oral communication competency
*High attention to detail and accuracy
*Ability to work under pressure and adapt to changing priorities
*Confident with Microsoft programs
The package:
*Salary - circa £26,00
*Flexible workplace culture with hybrid working model
*5 weeks of annual leave plus bank holidays
*Learning Allowance, access funds to use towards your learning and development
*Experience our premium products through familiarisation trips
*Opportunity to Work From Anywhere for up to 20 days per year
*Opportunities for giving back through our One Tomorrow Foundation and volunteer leave
*Paid Parental Leave
*Employee Assistant Program
*Family and Friends travel discounts
*Highly engaged team and great company culture
Interested?
Please click APPLY now, or contact