Customer Service Advisor (Sales Focus)


£34,270 OTE | £25,480 basic + uncapped commission
Rotherham – S63 | On-site


Some people call it customer service.
Others call it sales.


In reality, it’s about helping customers make better decisions — and being rewarded for it.


This role sits right in the middle. You’ll take inbound calls from existing customers, deal with queries, renewals and upgrades, and spot opportunities where a better product or service genuinely makes sense.


No cold calling. No guesswork. Just conversations, outcomes, and clear targets.


The day-to-day: Customer Service Advisor (Sales Focus)


Speak with customers who are already using the service


Resolve queries, manage renewals and discuss upgrade options


Ask the right questions to understand what the customer actually needs


Use multiple systems accurately while keeping the conversation flowing


Work towards sales and quality measures that are clear and achievable


You’ll fit well if you…


Enjoy talking to people and influencing decisions


Like working towards goals and seeing the results in your pay


Can balance sales with good customer outcomes


Are comfortable learning new systems and processes


Want structure, support and progression — not chaos


Previous customer service or sales experience is useful, but not essential. Training is provided.


What you get


Permanent, full-time contract


40 hours per week, shifts between 8am–10pm, Monday to Sunday


Rotas confirmed at least one month in advance


Uncapped commission on top of a strong basic salary


Benefits including wellbeing support, discounts and dental cover


Full training and clear development pathways


This is an on-site role based in the S63 area of Rotherham, working five 8-hour shifts out of seven.


If you want stability, earning potential, and a role where effort is noticed, apply now.