2nd Line Desktop Engineer (Contract)
Location: Cheltenham (On-site, full-time)
Rate: Up to £250 per day (Inside IR35)
Contract: 3 months


Our client, a leading organisation in their sector, is hiring a 2nd Line Desktop Engineer to provide on-site technical support and break-fix services across a busy operational environment.


This role offers the opportunity to work in a hands-on support capacity, resolving issues directly with end users and ensuring minimal disruption to business operations.


What you’ll do
*Provide 2nd line desktop support across hardware and software environments
*Deliver break-fix support for laptops, desktops, and peripheral devices
*Support Microsoft 365 applications and user administration
*Assist with basic networking issues (connectivity, patching, troubleshooting)
*Support hybrid environments, including on-prem and cloud-based systems


You’ll work closely with IT support teams and business users to maintain high service levels and resolve incidents efficiently.


What we’re looking for
*Proven experience in a 2nd line desktop support role
*Strong break-fix and on-site troubleshooting experience
*Good working knowledge of Microsoft 365
*Basic networking knowledge (DNS, DHCP, patching, connectivity)
*Experience supporting hybrid environments


The ideal candidate will bring a proactive, customer-focused approach and be comfortable working in a fast-paced, fully on-site environment.


Why join?
*Immediate start available
*Stable 3-month contract opportunity
*Competitive day rate (Inside IR35)
*Hands-on, varied support environment