Our Client a global Insurance company based in the city of London.
This is a fantastic opportunity to take on an interesting and varied role and to really make it your own. Providing excellent administrative support to the on-line team, you will liaise with clients regarding general on-line support enquiries and resolve queries efficiently and professionally in a timely manner, knowing when to escalate more complex issues. Producing accurate reports and spreadsheets for management along with carrying out general administration tasks to prescribed standards.
In addition to supporting efforts to acquire and retain profitable business, including assisting in telephone and email campaigns to convert potential business, you will perform other related support duties such as setting up and auto cancelling cases, dealing with incoming and outgoing post, scanning, photocopying and keeping internal systems up to date.

Core Duties will include:


• Liaise with clients regarding general on-line support enquiries and resolve queries efficiently, in a timely manner, escalating issues where necessary
• Promote the benefits of the on-line system and provide guidance to clients on its use
• Work within prescribed objectives and procedures ensuring that all the requirements of department guidelines, service, regulatory and technical standards are met
• Set up new commercial cases using the case management system and allocate as appropriate
• Issue standard information requests on residential and commercial cases
• Deal with incoming and outgoing post, scanning, photocopying and stationery queries
• Update and maintain database data so that systems accurately reflect current position at all times and prioritise current and potential prospects
• Deal effectively and professionally with telephone, email and mail enquiries from internal and external clients, and take actions to ensure that enquiries are handled appropriately and within service standards
• Produce daily, weekly & monthly reports to clients, management and to accounts
• Chase outstanding premiums, deal with payment queries and general account enquiries
• Deal with general client admin e.g. changing passwords and setting up new users
• Carry out proactive welcome calls for new users, arranging and carrying out demos for clients as required
•Assist in telephone and email campaigns and convert potential business
• Undertake other reasonable duties as assigned by line manager
• Assist with any ad-hoc work or projects as required by your manager
• Continual development of industry/marketplace knowledge
• Act with integrity
• Act with due skill, care and diligence
• Be open and co-operative with the FCA, the PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standards of market conduct
• Act to deliver good outcomes for retail customers


Ideal Candidates must have the following:
• Excellent verbal and written communication skills.
• Competent in using Microsoft Office Suite, ie Word, Excel, PowerPoint and Outlook.
• Ability to organise own time and prioritise workload to tight deadlines whilst maintaining a high attention to detail
• Ability to develop and maintain strong internal and external working relationships.
• Displays a positive attitude at all times.
• Is a co-operative team member.
• Demonstrates a can do attitude.
• Displays a flexible, adaptable approach and always rises to new challenges.
• Behaves and looks professional at all times paying particular attention to attendance, punctuality and dress code.
• Questions the way we operate and helps the department to work smarter not just harder.
• Is aware of personal development needs and raises issues with manager to help improve effectiveness.
• Takes on board comments about development needs and is always willing to learn.