Company description:
ClearCourse
Job description:
Work Location: Nottingham, on-site 5 days per week
Role Type: Full-Time, Permanent
CSY Retail Systems are an established and growing company that provides IT systems and e-commerce web sites to retailers.
We are looking for a dynamic Support Person to join our Helpdesk team. You will be providing support to our customer base for their EPOS hardware and software.
Key responsibilities:
*Taking customer support calls
*Diagnosis of hardware and software issues over the phone and via remote access
*Assisting customers to resolve software and hardware problems.
*Liaising with other departments to assist with resolving customer issues
Experience required:
*A sound understanding of IT hardware and software
*Excellent communication and customer service skills
*Excellent problem-solving skills
*Ability to use own initiative
*Able to work in a team
*A patient and organised approach
*Ability to meet deadlines and prioritise workload
*Able to work under pressure
*A willingness to keep up to date with IT developments
*Experience of EPOS systems an advantage
*Great phone manner
The helpdesk operates 7 days a week from 8am to 8pm. Your hours of work are mainly 9am to 6pm Mon-Fri, but you will be required to work some shifts which will be agreed with you.
We offer a competitive salary which will be commensurate with experience.
Benefits
*Health Care
*Company pension
*Cycle to work scheme
*On-site parking
Schedule:
*Monday to Friday
*Weekend availability