Job Title: Senior Commercial Claims Handler
Location: Stoke-on-Trent
Career Area: Commercial Claims
Salary: £40k, dependent on experience
An opportunity has arisen for an experienced cross-class Commercial Claims Handler to join a well-established insurance brokerage team in Stoke-on-Trent. The role is ideal for a claims professional who thrives in a fast-paced environment, is passionate about customer service, and enjoys delivering high-quality, empathetic support to clients during challenging situations.
The vacancy has become available following retirement and internal promotion, reflecting a positive and supportive team culture. You will be joining an experienced, friendly team where claims service is considered the benchmark of client experience.
What you’ll be doing
*Manage a caseload of cross-class commercial claims, ensuring clients receive a proactive, professional, and empathetic service throughout the claims lifecycle
*Handle claims across areas such as haulage, motor trade, liability, and property (experience in these areas is advantageous)
*Liaise with clients, insurers, loss adjusters, and solicitors to progress claims and challenge outcomes where necessary to achieve fair settlements
*Prepare claims analysis reports and support client meetings, both virtually and face to face
*Act as a technical referral point for colleagues and contribute to the training, mentoring, and development of less experienced team members
What you’ll bring
*Proven experience in cross-class commercial claims handling
*Strong commitment to delivering excellent customer service
*Client-facing claims experience within a broker environment is desirable
*Progress towards, or completion of, CII qualifications is advantageous
*Experience using claims or broking systems such as Acturis is beneficial
*Excellent communication, negotiation, and interpersonal skills
*Ability to work proactively using initiative and sound judgement
*Strong organisational skills with the ability to manage workload under pressure while maintaining high attention to detail
*Confidence supporting and mentoring colleagues
What’s on offer
*26 days’ annual leave plus bank holidays
*Support for professional qualifications and ongoing training
*Contributory pension scheme
*Access to 24-hour physical and mental wellbeing support
*One paid volunteering day per year
If you are looking for a challenging and rewarding claims role within a supportive team environment, please submit your application today.
Contact Expert:
Scott Norton-Ashley, Senior Regional Consultant on or
Email: