Homeowner Services Officer
Location: Eastleigh (Office-based)
Rate: £24.30 per hour (LTD)
Contract: 3 Months
Hours: Full-time, Monday to Friday
I’m currently working with a respected housing provider who is looking to appoint an experienced Homeowner Services Officer to join their Specialist Residential Services team on a temporary basis.
This is a fantastic opportunity for a leasehold professional with strong technical knowledge who can confidently manage a varied portfolio and provide specialist advice to homeowners.
The Role
Working from the Eastleigh office, you’ll take ownership of a portfolio of leasehold, freehold and shared ownership properties, acting as the key contact for customers and internal stakeholders.
Key responsibilities include:
*Managing a portfolio of homeowner accounts, ensuring high-quality leasehold management services
*Investigating and responding to service charge enquiries and disputes
*Identifying and resolving breaches of lease and covenant issues
*Managing lease extensions, assignments, consents and enfranchisement queries in liaison with legal teams
*Providing specialist advice to customers and colleagues on leasehold and shared ownership matters
*Handling complex or sensitive cases professionally and proactively
About You
To be successful in this role, you will have:
*Strong experience working within leasehold and shared ownership management
*Sound knowledge of relevant legislation, including:*Commonhold and Leasehold Reform Act 2002
*Landlord and Tenant legislation
*Building Safety Act 2022

*Experience dealing with service charges, lease variations, extensions, breaches and consents
*The ability to manage challenging conversations and resolve issues calmly and effectively
*Excellent organisational skills and the ability to manage a varied caseload
Why Apply?
*Competitive rate of £24.30 LTD per hour
*Immediate start available
*Opportunity to work within a specialist homeowner services team
*Gain experience with a well-established housing organisation
Interested?
If you have the relevant experience and would like to find out more, please get in touch:
George Westhead


If this role isn’t quite right but you work within Housing or Property Services, feel free to get in touch to discuss other opportunities.