Investigation Officer
Location: One Canada Square, London
Department: Case Progression
Salary: £37,322 - £43,231
Hours: 34.75
Contract Type: Permanent
Role Purpose
The purpose of the role is to progress fitness to practise (FtP) complaints from initial receipt through the investigation process to Case Examiner/Investigation Committee (IC) consideration and on to final FTP Committee hearing (if applicable) in a customer centric, timely and effective manner.
This role may include applications for interim orders and management of IO reviews, including monitoring conditions of practice), preparation for case examiner / IC consideration and preparation for FtPC hearings.
The role holder will be expected to provide clear instructions to the Council’s in-house or external lawyers and to contribute to the ongoing development and efficiencies in fitness to practise.
Key Accountabilities
*Managing a mixed caseload, either by undertaking Triage assessment/enquiries, formally investigating cases or managing investigations allocated to in-house or external lawyers, and also by managing cases through to final FTPC hearing. Proactive investigation and/or management of all cases to ensure they are progressed in line with current risk assessment and performance indicators, alerting managers immediately if an event or information occurs which jeopardises that objective;
*Initial and ongoing assessment (including risk assessment) of cases, placing the protection of the public at the core of all casework activity including preparation of interim order applications, management of IO reviews/High Court extensions and monitoring conditions of practice.
*Setting an initial case plan (or agree a plan drafted by in-house or external lawyers), and liaising with the Legal department to identify potential sources of information, potential witnesses, potential barriers to the investigation and ensuring that all appropriate lines of enquiry are pursued;
*Producing high quality written work (including summary reports for managers and/or case examiners/IC) to deadlines and provision of clear verbal information and advice to colleagues concerning own caseload and the work of the team;
*Co-ordinating and quality assuring the production of relevant material and bundles of information for experts, case examiners, committees and hearings so that decision making is facilitated in line with the legal framework and best practice; liaising with all relevant parties for each case as necessary to ensure deadlines are met and all are appropriately informed about case progression, delays, hearings and outcomes.
*Progressing those cases referred for consideration by the FTP Committee to a final hearing, including liaising with the Council’s in-house lawyers, external solicitors and/or Counsel, defence representatives, complainants, registrants, witnesses (including experts) and other parties, ensuring that service standards are met;
*Maintaining all paper and electronic case files in line with quality standards/retention policies and ensuring that team members, colleagues and other stakeholders have access to relevant information as required; maintaining clear and accurate case data via a caseload monitoring system to provide assurance to the Head of Case Progression (and others) that cases are progressing in line with performance expectations.
*Acquiring an effective working knowledge of the GOC’s governing legislation, relevant policies and procedures and the remit and impact on the GOC of external statutory bodies.
*Managing a mixed caseload of interim order/ substantive review cases and managing cases through to final FTPC hearing. Proactive investigation and/or management of all cases to ensure they are progressed in line with current risk assessment and performance indicators, alerting managers immediately if an event or information occurs which jeopardises that objective;
*There may be opportunities to deputise for the operations manager where applicable
Essential Skills/Experience/Qualifications
*Experience of investigations or complaint handling, ideally within a legal, regulatory or healthcare environment.
*Ability to multi-task, manage competing demands, work flexibly and to work under pressure to meet deadlines.
*Well developed oral and written communications skills, to deal effectively, with internal and external stakeholders.
*A commitment to high standards of service delivery and excellent customer care.
*Sound judgement and decision making with ability to summarise and report on information in a systematic and coherent way; and to make recommendations which are supported by clear arguments and evidence.
*Ability to identify new ideas or initiatives and develop innovative and creative solutions to the management of operational issues and problems.
*Excellent IT skills including Mircosoft Office and CRM.
Closing date for this role is 9 March 2026 11:59pm, please note we reserve the right to close this role early dependent on number of applications.
Please note that your application will only be considered if it includes both CV and a cover letter. The cover letter should be no longer than 2 A4 pages and must demonstrate how you meet the essential criteria of this role.
REF-226 930