Customer Service Assistant

Location: Tyldesley
Department: Customer Service
Contract: Temporary – 3 Months
Reports to: Customer Service Representative

The Role

An established organisation based in Tyldesley is seeking a capable and organised Customer Service Assistant to join their team on a three month temporary contract.

This position plays an important part in ensuring customer operations run smoothly. You will focus on accurate order processing, forward planning of despatches and clear communication around shipments. By taking ownership of structured, process led tasks, you will enable the wider Customer Service team to concentrate on managing key accounts and more complex customer requirements.

This role would suit someone who enjoys working methodically, takes pride in accuracy and understands the importance of getting the detail right.

Key Responsibilities

Order Management and System Processing
*Accurately enter and manage customer orders within CRM and ERP systems
*Validate part numbers, quantities, delivery dates and pricing before release
*Despatch orders in the CRM using correct bundle configurations to maintain stock accuracy
*Load confirmed orders into the relevant planning system two weeks prior to the requested delivery date to support production planning
*Maintain accurate system data and ensure full control of the order lifecycle
Pricing and Governance
*Apply customer pricing using official price lists
*Cross check all order lines to ensure billing accuracy
*Escalate any pricing discrepancies before order confirmation
Forward Logistics Planning
*Prepare picking lists for orders due to ship two weeks in advance
*Upload picking lists into the warehouse management system to support timely fulfilment
*Monitor shipment readiness against delivery dates
*Identify potential risks early and raise concerns where required
Logistics and Despatch Coordination
*Coordinate physical despatch from site and warehouse
*Generate and upload despatch notes immediately upon shipment
*Issue formal despatch documentation to customers without delay
*Obtain and communicate tracking numbers proactively
*Ensure alignment between CRM records, warehouse systems and physical shipments
Supply Chain Liaison
*Work closely with the Purchasing department on airfreight bookings and urgent shipments
*Maintain clear communication between Customer Service, Warehouse and Purchasing
*Escalate urgent matters to prevent disruption to customers
Customer Communication
*Provide proactive shipment confirmations and tracking updates
*Share picking lists and relevant documentation when required
*Maintain clear visibility of shipment status
*Ensure there are no communication gaps following despatch
Administration and Audit Support
*Maintain accurate digital and physical filing of order documentation
*Support the retrieval of records during audits
*Uphold strong document control and version accuracy
*Contribute to improvements that enhance service quality and operational efficiency

About You
*1 to 2 years experience in Customer Service or Order Processing
*Comfortable working with ERP systems and warehouse management platforms
*Confident using Microsoft Excel
*Strong attention to detail, particularly when validating pricing

You will also be:
*Proactive and solution focused
*Calm under pressure
*Accountable and dependable
*Highly organised with strong time management skills
*Methodical in your approach
*Clear and professional in your written communication
*Confident escalating issues when necessary