IT Support Desk Agent
other jobs Mexa Solutions LTD
Added before 2 Days
- England,South East,Hampshire,Fareham
- Full Time, Permanent
- £35,000 - £40,000 per annum
Job Description:
IT Support Desk Agent (1st and 2nd Line)
£35,000 to £40,000 basic
Fareham: 4 days onsite, 1 day from home
Permanent | Full-time
The opportunity…
This organisation are the global leaders in travel safety and you’ll be joining a team supporting and ensuring reliable IT performance across safety analysis and improvement.
You’ll be joining a busy IT support desk providing 1st and 2nd line support to users and customers. You’ll troubleshoot incidents, manage access, support business-critical applications, and keep tickets moving with clear updates and great service.
What you’ll do
*Handle support tickets via phone/email/chat (triage through to resolution)
*Troubleshoot hardware, software, and basic network issues
*Support web-based applications and secure portals
*Administer users, permissions and access (Windows/Linux)
*Maintain accurate ticket notes, documentation and knowledge articles
*Escalate complex issues and work closely with wider IT teams
What you’ll bring
*2 to 3 years’ experience in IT support/helpdesk or customer-facing technical support
*Good Windows and Linux support skills
*Web application support experience
*SFTP knowledge
*Network fundamentals (TCP/IP, DNS, DHCP, VPN)
*Strong communication and customer service mindset
*Awareness of cybersecurity and data protection basics
What’s next?
To learn more about this opportunity, please click apply or send your CV to dominic . buck @ mexasolutions . com
I’ll be reviewing every CV that applies or lands in my inbox so please don’t be put off by the volume of applications on this role.
£35,000 to £40,000 basic
Fareham: 4 days onsite, 1 day from home
Permanent | Full-time
The opportunity…
This organisation are the global leaders in travel safety and you’ll be joining a team supporting and ensuring reliable IT performance across safety analysis and improvement.
You’ll be joining a busy IT support desk providing 1st and 2nd line support to users and customers. You’ll troubleshoot incidents, manage access, support business-critical applications, and keep tickets moving with clear updates and great service.
What you’ll do
*Handle support tickets via phone/email/chat (triage through to resolution)
*Troubleshoot hardware, software, and basic network issues
*Support web-based applications and secure portals
*Administer users, permissions and access (Windows/Linux)
*Maintain accurate ticket notes, documentation and knowledge articles
*Escalate complex issues and work closely with wider IT teams
What you’ll bring
*2 to 3 years’ experience in IT support/helpdesk or customer-facing technical support
*Good Windows and Linux support skills
*Web application support experience
*SFTP knowledge
*Network fundamentals (TCP/IP, DNS, DHCP, VPN)
*Strong communication and customer service mindset
*Awareness of cybersecurity and data protection basics
What’s next?
To learn more about this opportunity, please click apply or send your CV to dominic . buck @ mexasolutions . com
I’ll be reviewing every CV that applies or lands in my inbox so please don’t be put off by the volume of applications on this role.
Job number 3459072
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metapel
Company Details:
Mexa Solutions LTD
Company size: 10–19 employees
Industry: Recruitment Consultancy
Specialist IT Recruitment agency delivering recruitment solutions across the following niche markets:• Data & Analytics• Cloud• M365• Unified Communic...