Telephony Support Technician
other jobs Elevation Recruitment Group
Added before 3 Days
- England,Yorkshire and The Humber,South Yorkshire,Sheffield
- Full Time, Permanent
- £28,000 - £35,000 per annum
Job Description:
Telephony Support Technician
Sheffield site based
£28,000 - £30,000
Elevation Recruitment’s Tech & Transformation team are proud to be working with a growing Sheffield-based technology business looking to add a talented VoIP / Telephony Support Technician to their team.
If you enjoy solving complex problems, working with cutting-edge telecoms solutions and delivering outstanding customer experiences — this could be your next move.
You’ll be a key part of the technical support function, ensuring customers telecommunications services run smoothly and reliably. From diagnosing VoIP and network issues to proactively improving system performance, you’ll play a hands-on role in keeping critical services operational.
What You’ll Be Doing
*Providing high-quality technical support across telecoms, VoIP and networking environments
*Diagnosing and troubleshooting network and voice platform issues
*Monitoring customer systems and maintaining performance standards
*Carrying out system checks, updates and preventative maintenance
*Collaborating with internal technical teams to resolve recurring issues
*Keeping accurate case notes and technical documentation
*Staying up to date with emerging technologies and industry best practice
Skills & Experience:
*Experience supporting VoIP platforms and network infrastructure
*Strong troubleshooting and analytical skills
*Confidence using network diagnostics and analytics tools
*Excellent communication skills with both technical and non-technical users
*Ability to prioritise, multitask and work independently
*A genuine passion for delivering exceptional customer service
To find out more contact us today!
Sheffield site based
£28,000 - £30,000
Elevation Recruitment’s Tech & Transformation team are proud to be working with a growing Sheffield-based technology business looking to add a talented VoIP / Telephony Support Technician to their team.
If you enjoy solving complex problems, working with cutting-edge telecoms solutions and delivering outstanding customer experiences — this could be your next move.
You’ll be a key part of the technical support function, ensuring customers telecommunications services run smoothly and reliably. From diagnosing VoIP and network issues to proactively improving system performance, you’ll play a hands-on role in keeping critical services operational.
What You’ll Be Doing
*Providing high-quality technical support across telecoms, VoIP and networking environments
*Diagnosing and troubleshooting network and voice platform issues
*Monitoring customer systems and maintaining performance standards
*Carrying out system checks, updates and preventative maintenance
*Collaborating with internal technical teams to resolve recurring issues
*Keeping accurate case notes and technical documentation
*Staying up to date with emerging technologies and industry best practice
Skills & Experience:
*Experience supporting VoIP platforms and network infrastructure
*Strong troubleshooting and analytical skills
*Confidence using network diagnostics and analytics tools
*Excellent communication skills with both technical and non-technical users
*Ability to prioritise, multitask and work independently
*A genuine passion for delivering exceptional customer service
To find out more contact us today!
Job number 3459073
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Company Details:
Elevation Recruitment Group
As an integrated Group of multi-disciplined recruitment specialists, Elevation is deliberately dedicated to our clients in Yorkshire, Lincolnshire and...