Planning Administrator
*Temporary Contract
*Location: Exeter
*Hours: 37 per week (Monday to Friday, 9am - 5pm, flexible)
*Contract Length: Until end of March 2026, with potential extension
Join our client’s team as a Planning Administrator and play a crucial role in enhancing their no-access repairs process.
This position is based in Exeter and is central to reducing missed appointments and improving service delivery. If you have a keen eye for detail and a passion for efficiency, we want to hear from you!
Day-to-day of the role:
*Process no-access cases from start to finish using Civica, ensuring precision and care.
*Collaborate with various departments including Customer Services, Enforcement, Housing, and Planning to streamline processes.
*Support the Planning team with essential administrative tasks.
*Apply relevant legislation accurately in the context of no-access repairs.
*Maintain up-to-date and compliant process and system knowledge.
*Ensure accuracy in contact details and investigate any booking issues.
*Deliver a customer-focused service, maintaining high accuracy and efficiency.
*Report daily on no-access KPIs and track trends using Microsoft Excel.
*Engage confidently with customers and colleagues regarding access for repairs.
Required Skills & Qualifications:
*Excellent administrative skills and attention to detail.
*Proven experience in data entry and customer service.
*Strong verbal and written communication skills.
*Confidence in discussing access issues with customers and the wider business.
*Proficiency in IT software including Outlook, Excel, and Microsoft Teams.
Benefits:
*Flexible working hours.
*Opportunity to contribute to significant improvements in service delivery.
*Potential for contract extension beyond initial term.
Please apply today if you are interested and feel you have the skills. Please contact Emma Hutchings at the Reed office for further details.