Our client is a prestigious, internationally renowned establishment committed to a 2030 Digital Strategy which is a Multiyear multi-million-pound programme to review their existing technology landscape to renew, consolidate and/or replace major systems and business applications.
Within that, a new programme of work is kicking off to consolidate multiple existing CRM’s by implementing a new Salesforce system. The SI has been chosen, and the solution will start being built from April onwards and will be a 16-month programme of work.
The new CRM will need to deliver 2 core functions as a minimum:
*Student Recruitment & Admissions – customer journey from enquiry to onboarding
*Student Engagement – student welfare, changing courses, etc
Additional functions that may be added:
*B2B engagements –External Partners, local authorities, other Universities
*Alumni interactions – Events, donation, etc
The Programme Director is in place as is the Project Manager. We are now building a team with a Solutions Architect, Business Analyst and Change Manager.
The Change Manager will be responsible for all users to be trained on Salesforce embedding change and new ways of working. You will become a super user of the system and able to do Salesforce Admin (not config). Ideally able to build reports using Tableau (bonus)
Experience seeking:
*Extensive Change Management experience embedding systems change in organisations with their users
*Digital Transformation programme experience including CRM. Salesforce preferred but other CRM fine
*Must be able to work in Lancaster 2 days a week, rest remote.
*This is a 16 Month FTC with opportunity to go perm (not obligatory). Ideally starting early April but will allow for 4 weeks’ notice
This is an exciting time to join this programme, right at the beginning where you can help embed a new system that make a significant impact on users