Head of Client Care
Salary: Up to £50,000
Working Pattern: Wythenshawe - Hybrid working available
Additional Benefits: Free onsite parking


NJR Recruitment are actively working in Partnership with an established and growing firm of Financial Planners. Our client offers a tailored personal service from investments to retirement planning to wealth management, and they now have an exciting opportunity for a manager, to form part of the ’Client Care’ team.


The Opportunity
We are seeking an experienced and driven Head of Client Care to lead a high-performing client care function within a professional services environment. This is a key leadership role responsible for ensuring exceptional service delivery, operational efficiency, and continuous improvement across the client care team.
You will play a vital part in shaping processes, developing people, and ensuring clients receive the highest standard of support at every stage of their journey.


Principal Accountabilities & Responsibilities
*Oversee the daily operations of the Client Care team, ensuring client needs are met promptly and effectively
*Manage team workloads to ensure efficient and balanced task distribution
*Identify and implement improvements to enhance workflow and service delivery
*Review and ensure all work meets the highest professional and service standards
*Support and develop team members, driving continuous improvement and performance
*Work collaboratively with the Head of Paraplanning, Head of Client Servicing and Head of Advice to ensure seamless operational flow
*Leverage technology to improve efficiency and deliver professional outcomes for clients
*Maintain oversight of outstanding and completed work to ensure full visibility and control


Skills & Experience
*Strong leadership experience gained working in Professional Services
*Excellent interpersonal and communication skills
*Ability to work effectively across all levels of an organisation
*Strong leadership skills and ability to model best practice
*Collaborative and team-oriented approach
*Proactive problem-solving mindset
*Ability to review existing processes and implement meaningful improvements


Behaviours
*Customer-focused approach
*Strong team player
*Driven and results-oriented
*Proactive and solution-focused
*Motivated to achieve success and continuous improvement


Apply today via NJR Recruitment or call quoting the reference NJR16481
Please note: Due to a high volume of applications, if your CV does not reflect the essential requirements, or you answer ’no’ to key screening questions, we may not be able to contact you.