Contact Center Advisor - Financial Services
other jobs Pontoon
Added before 1 Days
- England,London,City of London
- Full Time, Contract
- £180 - £200 per hour
Job Description:
Financial Services Contact Centre Advisor
Location: London
Contract: 5 months
Rate: £200 per day (Umbrella)
Hours: 5pm-9pm
Environment: Office-based
We’re supporting a financial services project that handles inbound calls from customers needing updates on their pensions, savings, and compensation claims. You’ll be part of a small team (around 12 people), managing back-to-back calls and providing calm, clear updates - particularly to customers who may be elderly or vulnerable.
What you’ll be doing *Handling incoming calls and giving accurate updates on pension/financial product queries
*Speaking with vulnerable customers with patience, empathy, and professionalism
*Working within a regulated financial services environment
*Logging information clearly and following set processes
*Supporting a high-volume contact centre team and maintaining strong service standards
What you’ll bring *Background in financial services, banking, pensions, SIPs, savings or compensation work
*Confident telephone manner and ability to handle sensitive conversations
*Strong attention to detail and comfort working in a structured, process-led environment
*Ability to work office-based within the set hours (5pm-9pm)
Pontoon Solutions Diversity & Inclusion Disclaimer Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Location: London
Contract: 5 months
Rate: £200 per day (Umbrella)
Hours: 5pm-9pm
Environment: Office-based
We’re supporting a financial services project that handles inbound calls from customers needing updates on their pensions, savings, and compensation claims. You’ll be part of a small team (around 12 people), managing back-to-back calls and providing calm, clear updates - particularly to customers who may be elderly or vulnerable.
What you’ll be doing *Handling incoming calls and giving accurate updates on pension/financial product queries
*Speaking with vulnerable customers with patience, empathy, and professionalism
*Working within a regulated financial services environment
*Logging information clearly and following set processes
*Supporting a high-volume contact centre team and maintaining strong service standards
What you’ll bring *Background in financial services, banking, pensions, SIPs, savings or compensation work
*Confident telephone manner and ability to handle sensitive conversations
*Strong attention to detail and comfort working in a structured, process-led environment
*Ability to work office-based within the set hours (5pm-9pm)
Pontoon Solutions Diversity & Inclusion Disclaimer Pontoon Solutions is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone’s chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
Job number 3459541
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Company Details:
Pontoon
At Pontoon, we go beyond the traditional to build future-fit workforces for our clients. Backed by the Adecco Group, Pontoon is the preferred architec...