We are seeking a commercially astute and quality-driven Domiciliary Care Operations Manager to lead and grow a premium private home care service. This role combines operational excellence with a strong focus on client experience, brand reputation and sustainable business performance.
You will ensure outstanding, person-centred care is being delivered while driving service growth within the private pay market.
Key responsibilities:
Deliver premium, relationship-led home care services
Maintain the highest levels of quality care provision
Drive private client acquisition and retention
Ensure safe, compliant, and financially sustainable operations
Continue to build a high-performing, values-driven workforce
Provide strategic oversight of daily operations across all service areas
Monitor care delivery standards and intervene where performance falls short
Lead capacity planning to support growth in privately funded care packages
Ensure seamless onboarding of new clients with premium assessment processes
Ensure the team maintain strong relationships with families, private case managers and referrers
Protect and enhance the organisation’s brand and local reputation
Lead, coach and develop the Registered Manager and senior team
Drive recruitment strategies aligned with premium service expectations
Foster a culture of accountability, compassion and professionalism
Monitor retention, engagement and staff wellbeing
Monitor private revenue, hours delivered and margin performance
Identify growth opportunities within self-funded and live-in care markets
Support marketing initiatives and networking events


Qualifying Criteria:
Ideally a Level 5 Diploma in Leadership for Health & Social Care (or working towards)
Ideally leadership experience in domiciliary care (although other sectors considered)
Experience within private-pay home care (preferred)
Strong knowledge of CQC regulatory requirements (preferred)
Proven ability to lead multi-disciplinary teams
Commercial awareness and budget oversight experience
Full UK driving licence
Experience scaling a private business
Understanding of live-in care operations (preferred)
Knowledge of digital care planning systems (preferred)


Key Competencies:
Strategic and commercial thinking
High emotional intelligence
Regulatory expertise
Leadership presence
Crisis management capability
Relationship building


The salary for this role is negotiable on experience, however, we envisage this to be in the region of £55,000 - £60,000 plus a highly lucrative bonus and benefits package.
There is also a clear career progression pathway available for the right candidate.
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