Retention & Renewals Manager – Drive Churn Reduction & Customer Retention
Sheffield | Hybrid | £45,000 | 12-Month FTC (Maternity Cover)
Lead a high-performing customer-facing team and take ownership of renewals, retention, and churn reduction for a global SaaS organisation. Candidates must have a Retentions or Renewals background.
Anna Maher Recruitment is recruiting a Retention & Renewals Manager for a global SaaS organisation in Sheffield. This leadership role focuses on driving customer retention, managing renewals performance, and reducing churn, while leading a customer-facing team delivering measurable customer value.
Key Responsibilities*Lead, coach, and develop a team of 10–15 customer-facing staff
*Drive retention and renewals strategy to minimise churn and maximise renewals
*Manage renewal pipelines and proactive customer engagement
*Monitor performance metrics and use customer insight to improve outcomes
*Work closely with Sales, Product, Marketing, and Support teams
Candidate Requirements*Background in Retentions or Renewals is essential
*Proven experience leading customer-facing teams
*Experience within SaaS, Customer Success, Retention, Renewals, or Account Management
*Strong commercial awareness with responsibility for churn reduction and renewal performance
*Excellent leadership and coaching skills
Benefits*Salary £45,000
*Hybrid working
*Sheffield City Centre office
*12-month fixed-term contract (maternity cover)
Retention Manager, Renewals Manager, Churn Reduction, Customer Retention, SaaS, Customer Success