Job Description


Do you want to be part of something extraordinary?


We’re on the lookout for an enthusiastic and highly motivated Customer Service Specialist to join our dynamic team within the Lettings Department in Great Shelford.


As a Customer Service Specialist, you’ll play a vital role in delivering exceptional tenancy support services to our branches, landlords, and tenants—making a real impact every single day.


If you’re passionate about people, property, and providing top-tier service, this is your chance to thrive in a workplace that truly values you.


What we can offer you as a Customer Service Specialist:
*Industry leading training and development
*Support in training towards ARLA – NFOPP qualifications
*Starting with 23 days holiday with additional for length of service, plus a day off for your birthday
*Clear career progression opportunities
*Collaborative, rewarding and fun environment.
*Team incentives
*24/7 AIG Smart Health (including virtual GP) coverage for you and your family.
*Employee discounts and Wellness programme


Key responsibilities of a Customer Service Specialist:
*Act as a point of contact, managing the effective resolution of queries from clients and colleagues.
*Dealing promptly and courteously to communication from landlords, tenants, contractors, and internal partners.
*Providing a first-class service to maximise customer retention.
*Ensuring personal and team deadlines are met, service levels maintained and KPI’s achieved.


Skills and Experience required to be successful as a Customer Service Specialist:
*Outstanding Customer Service skills
*Detail oriented, organised, and solid administration skills
*Excellent verbal and written communication skills
*IT literate (MS Office, internet, email systems)


Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.


Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Connells Group we are dedicated to building a diverse, inclusive and authentic workplace. So, if you’re excited about this role but your experience doesn’t fit perfectly with every aspect of the job description, we encourage you to apply anyway. You may be just the right candidate for this or other opportunities.


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