Role Overview
We are seeking a proactive and driven General / Operations Manager to join our team at our Hemel Hempstead headquarters. Reporting directly to the Operations Director, this role plays a pivotal part in the day-to-day leadership of the operations team, supporting the ongoing development and performance of the Workshop, Service, and Tyre departments.
This position is also well-suited for an ambitious individual looking to progress toward board-level responsibilities in the future.
Key Responsibilities
• Collaborate closely with the Operations Director to understand and support the department’s goals and vision.
• Gradually take on operational responsibilities to free up the Operations Director for strategic initiatives.
• Provide regular reporting on departmental KPIs, performance, and efficiency.
• Lead and motivate teams to ensure daily operations and long-term planning are carried out smoothly.
• Oversee the Workshop, Service, and Tyre departments to maintain seamless processes and high customer service standards.
• Monitor departmental budgets and ensure all recoverable costs (e.g., recharges, damage, warranty claims) are identified and processed with appropriate margins.
• Support continuous improvement efforts across operations.
What We’re Looking For
• Strong background in operations or general management, ideally within the fleet, logistics or commercial vehicle sector.
• Proven ability to lead teams and manage multi-department operations.
• A people-focused leader with the ability to get the best out of staff and recruit the right people into the right roles.
• Excellent communication skills and a strong customer focus, ensuring service levels and client satisfaction remain a top priority.
• Financial awareness and the ability to manage budgets and cost recovery processes.
• Excellent organizational skills and a proactive, hands-on approach in a fast-paced environment.