Main Duties & ResponsibilitiesResident Support
*Act as a key worker for an allocated caseload of residents.
*Provide empathetic, respectful support and challenge discrimination, negative stereotypes, or poor practice.
*Support residents to engage in social, educational, and leisure activities that promote wellbeing.
*Work collaboratively with residents to create and review person-centred support plans, action plans, and SMART goals.
*Encourage residents to maintain clean and safe living environments.
*Carry out wellbeing checks and ensure the safety and security of the building during day and night shifts.
*Monitor medication compliance and report any concerns to healthcare providers.
Safety & Safeguarding*Recognise and report signs of abuse, neglect, or safeguarding concerns in line with policy and legislation.
*Ensure only authorised individuals enter the building and respond to emergencies according to procedures.
Teamwork & Service Delivery*Participate in duty rotas that meet the needs of the service.
*Work in partnership with external professionals and agencies.
*Contribute to maintaining a clean, safe, high-quality service environment (may include basic domestic tasks and simple catering support).
*Lone working may be required at smaller units, with access to on-call support.
Administration & Record Keeping*Maintain accurate and up-to-date records, including support plans, risk assessments, incident reports, and electronic notes.
*Work in line with relevant legislation such as the Care Act 2014, Mental Capacity Act 2005, Mental Health Act, Data Protection Act 2018, and safeguarding policies.
*Ensure all complaints are managed in accordance with policy.
Training & Professionalism*Complete full induction and mandatory training, including safeguarding, GDPR, fire safety, health & safety, and equality & diversity.
*Attend staff meetings, supervisions, and residents’ meetings as required.
*Maintain confidentiality and present yourself professionally at all times.
Person SpecificationEssential*Educated to GCSE level or equivalent.
*Experience supporting individuals with mental health needs and/or challenging behaviour.
*Ability to write accurate reports and communicate effectively with residents, colleagues, and external agencies.
*Ability to work independently and as part of a team.
*Understanding of safeguarding, equality & diversity, and professional boundaries.
*Basic IT skills for record-keeping.
Desirable*Health & Social Care qualification (Level 2+).
*Experience working in supported housing or a social care environment.
*Experience supporting individuals with substance misuse or alcohol-related needs.
*Ability to prepare basic meals when required.