Customer Services Administrator – Part-Time – 12-Month Fixed Term Contract
About Our Client
Located in Huntingdon, our client is a leading independent Print and Marketing Services business that provides sophisticated marketing collateral and print fulfilment services to organisations and leading brands across the UK.
Established in 2003, they have grown every year since incorporation and have established an outstanding reputation for the quality of their work and service levels. They hold people at the centre of what they do and continue to monitor and improve their processes as they work towards their goal of being featured on Best Companies ’Top 100 Companies To Work For’.
They have become a ’Living Wage Accredited’ employer and have exciting expansion plans with the aim to double their turnover in the next few years. Never has it been a more exciting time to join them.
Role Summary
Our client is looking for a Customer Services Administrator that thrives in a fast-paced environment to support their Online Services team. The role will involve a variety of tasks, and, due to the quick turnaround of the ordering process, the successful candidate must be able to work to tight deadlines.
The main responsibility will be processing orders placed on their websites, following them through from start to finish, and dealing with associated customer queries. It is important that the successful candidate can multi-task with a proactive approach to changing situations and be a good communicator over the phone and emails showing great attention to detail.
No formal qualifications are required, but the candidate must be organised and computer literate with knowledge of Microsoft office. Customer service in a previous role is essential.
This role is a part-time position working 3 days per week.
Key Responsibilities:
*Deal with all aspects of the ordering process, from initial order to completion.
*Daily checks to close completed orders and follow up on the status of outstanding orders.
*Track deliveries to ensure safe completion of orders, resolve any delivery queries, and manage any claims processes.
*Answer the phone and deal with customer queries related to orders and the websites.
*Liaising with clients via phone, email and live chat.
*Liaise with internal departments.
*Monitor stock levels.
*Assist the account management team in dealing with customer requests.
*General administration tasks associated with the role.
You Will:
*Be highly organised and efficient.
*Have strong prioritisation skills.
*Have excellent telephone and email manor and be a good communicator.
*Have experience in customer service.
*Be experienced in Outlook.
*Have excellent attention to detail.
*Have knowledge of Excel.
What They Offer In Return:
*4 x Salary Life Assurance
*Up to 75% Income Protection
*Private Medical (after a qualifying period)
*Enhanced Pension Scheme
*Enhanced Maternity and Paternity pay
*Starting at 24 days holiday plus bank holidays
*35 hour working week
*Employee Assistance Programme – Unum Help@Hand
*Trained Mental Health First Aiders
*Eye-care Scheme
*Cycle to Work Scheme
*Time off on your birthday
*Social and charity events
*Exclusive staff discounts
Apply today with an up-to-date CV.