Customer Complaints Handler
other jobs Adore Recruitment
Added before 1 Days
- England,East of England,Essex,Chelmsford
- Full Time, Permanent
- £25,500 - £27,000 per annum
Job Description:
Customer Complaints & Service ExecutiveChelmsford, Essex
Up to £27,000 + Bonus Scheme
Full Time | Two-week rota | No weekends
Requirement: Full UK driving licence (due to location)
The RoleOur client, a rapidly expanding retailer specialising in home and industrial storage solutions, is seeking a Customer Complaints & Service Executive to join their friendly and supportive team near Chelmsford. This position is ideal for someone who thrives in a problem-solving environment, has a calm and pragmatic approach to resolving issues, and is confident taking ownership of customer complaints from start to finish.
You will act as a key point of contact for customers experiencing problems with orders, deliveries, or products—working collaboratively with couriers, suppliers, and internal teams to bring every case to a satisfactory resolution.
Key Responsibilities*Manage incoming complaints via phone, email, and live chat, ensuring every customer feels heard and supported
*Take ownership of escalated issues, providing clear communication and timely updates throughout the resolution process
*Investigate delivery problems including delays, damages, and missing items, liaising with couriers to resolve matters quickly
*Offer practical product advice and solutions to both domestic and commercial customers
*Accurately process telephone orders and record complaint details
*Handle challenging conversations with patience, professionalism, and empathy
*Complete general administrative tasks and update internal systems
*Build and maintain strong product knowledge to support accurate problem-solving
Key Skills & Experience*Previous experience in customer service, ideally with a strong complaints-handling background
*Confident communicator with excellent verbal and written skills
*Experience resolving courier and delivery-related issues (damages, delays, misroutes)
*Highly organised, detail-focused, and able to prioritise cases effectively
*Computer literate with the ability to learn internal systems quickly
*Able to work independently while contributing positively to the team
*Calm, patient, resilient, and customer-centric
Working Hours
Week 1
*Monday: 7:30am–5:00pm
*Tuesday–Thursday: 8:00am–5:00pm
*Friday: 8:00am–4:30pm
Week 2
*Monday: 8:00am–5:30pm
*Tuesday–Thursday: 8:30am–5:30pm
*Friday: 8:00am–4:30pm
Benefits*Bonus scheme
*Casual dress code
*Employee discount
*Free on-site parking
Up to £27,000 + Bonus Scheme
Full Time | Two-week rota | No weekends
Requirement: Full UK driving licence (due to location)
The RoleOur client, a rapidly expanding retailer specialising in home and industrial storage solutions, is seeking a Customer Complaints & Service Executive to join their friendly and supportive team near Chelmsford. This position is ideal for someone who thrives in a problem-solving environment, has a calm and pragmatic approach to resolving issues, and is confident taking ownership of customer complaints from start to finish.
You will act as a key point of contact for customers experiencing problems with orders, deliveries, or products—working collaboratively with couriers, suppliers, and internal teams to bring every case to a satisfactory resolution.
Key Responsibilities*Manage incoming complaints via phone, email, and live chat, ensuring every customer feels heard and supported
*Take ownership of escalated issues, providing clear communication and timely updates throughout the resolution process
*Investigate delivery problems including delays, damages, and missing items, liaising with couriers to resolve matters quickly
*Offer practical product advice and solutions to both domestic and commercial customers
*Accurately process telephone orders and record complaint details
*Handle challenging conversations with patience, professionalism, and empathy
*Complete general administrative tasks and update internal systems
*Build and maintain strong product knowledge to support accurate problem-solving
Key Skills & Experience*Previous experience in customer service, ideally with a strong complaints-handling background
*Confident communicator with excellent verbal and written skills
*Experience resolving courier and delivery-related issues (damages, delays, misroutes)
*Highly organised, detail-focused, and able to prioritise cases effectively
*Computer literate with the ability to learn internal systems quickly
*Able to work independently while contributing positively to the team
*Calm, patient, resilient, and customer-centric
Working Hours
Week 1
*Monday: 7:30am–5:00pm
*Tuesday–Thursday: 8:00am–5:00pm
*Friday: 8:00am–4:30pm
Week 2
*Monday: 8:00am–5:30pm
*Tuesday–Thursday: 8:30am–5:30pm
*Friday: 8:00am–4:30pm
Benefits*Bonus scheme
*Casual dress code
*Employee discount
*Free on-site parking
Job number 3461079
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Company Details:
Adore Recruitment
Company size: 10–19 employees
Industry: Recruitment Consultancy
Adore is a cost-effective, client-focussed recruitment agency. Our sector-specific experts in Sales & Marketing, Admin & Call Centre, Industrial & Log...