Operations Team Lead

Are you an experienced team leader with a passion for delivering exceptional service in fast-paced environments?

Are you keen to work for a fantastic employer, with an exceptional wider package and in a collaborative environment?

We’re recruiting for an Operations Team Lead to oversee a specialist team delivering flexible accommodation solutions to our clients. This is a hands-on leadership role combining operational delivery with team development and performance management.

The Role

You’ll lead a team of accommodation specialists, ensuring high service standards are maintained while driving performance, engagement and continuous improvement.

Key Responsibilities *Lead and develop a team responsible for booking and managing accommodation solutions
*Work closely with Account Managers to review client feedback and implement service improvements
*Conduct 1:1s, coaching sessions and performance reviews
*Manage team KPIs and support performance management processes
*Remain adaptable in a dynamic, reactive environment
*Collaborate cross-functionally to enhance operational efficiency
About You *Proven experience in team leadership within operations, housing, insurance, hospitality or service-based environments
*Strong people management and coaching skills
*Resilient and adaptable, with the ability to thrive under pressure
*Commercially aware with a strong customer focus
*Organised, proactive and solutions-driven
What’s on Offer *A supportive, people-focused culture
*Clear performance expectations and development pathways
*Regular salary reviews
*Opportunities for progression within a growing organisation
*27 days annual leave
*Private Healthcare
*EAP access
*Salary sacrifice scheme
*Day off for your birthday
If you’re driven, resilient and ready to lead from the front, we’d love to hear from you!

Contact us via email at