The Vacancy
We’re Hiring: Senior Planner
Location: Hammersmith
Full-Time ¦ Permanent


About the Role
Are you a strategic thinker with a passion for planning and people management? Wates Property Services is looking for a Senior Planner to lead our Customer Services team in delivering a high-quality, customer-focused service. You’ll play a key role in driving productivity, efficiency, and continuous improvement across our operations.


What You’ll Be Doing
Lead and support a dynamic team to manage resource diaries for optimal productivity
Handle complaints, identify trends, and drive service improvements
Produce performance reports and KPIs to enhance delivery
Collaborate with site teams, supervisors, and clients to ensure smooth operations
Champion health & safety standards and company policies
Attend client meetings and manage staff performance and appraisals
Drive continual improvement and operational excellence


What We’re Looking For
Strong leadership and diary management skills
Excellent communication — written & verbal
High level of computer literacy (Excel, Word, Outlook)
Experience producing statistical reports and quantifying work orders
Building technical knowledge and commercial awareness
Ability to prioritise, plan, and act on own initiative
Understanding of legislation in maintenance & property management
Clean driving licence


Desirable Qualifications
NVQ Level 3 or above in IT, Leadership, or Customer Services
Training in Complaints Management


Why Join WPS?
At WPS, we’re committed to delivering excellence through teamwork, innovation, and a customer-first approach. You’ll be part of a supportive environment where your ideas matter and your growth is encouraged.


Ready to Apply?
If you’re ready to take the next step in your career and make a real impact, we’d love to hear from you!


Apply now and help us build a better tomorrow.
Given the nature of this position, you will need to undergo a Standard Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant’s criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.


To learn more about the checks included in this process, please click on the following link: National Security Vetting
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ’reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.