We are seeking a dedicated Collections Agent to join our team. The successful candidate will be responsible for managing overdue accounts, engaging with clients to secure payments, and maintaining accurate records. This role offers an excellent opportunity for individuals with strong communication skills and a keen eye for detail to contribute to the organisation’s financial health.
Responsibilities
*Contact clients via telephone and written correspondence to discuss overdue payments and negotiate repayment plans
*Maintain detailed records of all contact attempts, agreements, and payment statuses using accounting software
*Analyse account data to identify delinquent accounts and prioritise collection efforts
*Follow up on payment arrangements to ensure timely settlement of debts
*Ensure compliance with company policies and relevant financial regulations during all collection activities
*Update client information accurately within the data entry system and maintain organised documentation of collection activities
This role is ideal for organised individuals who thrive in a target-driven environment and are committed to delivering exceptional customer service while maintaining compliance standards.
NB: due to high application volumes, only shortlisted candidates will be contacted.