Key Accountabilities*Requesting references relevant to each application (from lenders, accountants, solicitors etc)

*Logging new Enquiries and the updating of the various spreadsheets needed in the Residential Dept

*Compiling updates to send to brokers and clients throughout application and offer stages but also chasing relevant parties for updates.

*Following up cases with lenders, clients & Brokers

*Ensuring the CRM system is regularly updated with the correct details and the cases are up to date.

*Answering inbound calls

*Inputting enquiries onto CRM system for advisers

*Checking documentation on cases to ensure correct and in line with what has been requested

*Instructing, and managing the valuation process for certain lenders

Skills & Competencies*Ability to manage own diary and meet strict deadlines.

*Pass internal competency tests post induction

*Good communication skills essential for dealing with brokers, borrowers and lenders, especially on the telephone

*Proactive

Knowledge & Qualifications*Previous experience within administration roles is essential and experience in the financial services industry specifically property finance is preferred but not essential.

Personal Attributes*Organised

*Resilient and flexible

*Team Player

*Approachable and self- motivated