Known for its worldwide reach and a reputation for delivering tailored solutions, this international logistics specialist has become a global powerhouse. As the growth continues, they are now looking to strengthen their team with an experienced Sea Freight Export Operator.
Not only is the business incredibly successful, but it’s also incredibly proud of the culture it’s built. People matter here, so they must get it right and are looking for someone who can confidently take ownership of sea freight exports from start to finish and take pride in getting the small details right.
What’s in it for you?
*Work hours: Monday to Friday, 9am to 5:15pm
*Salary guide: £28,000 - £34,000
*Bonus scheme
*6% pension, increasing with length of service
*Access to private healthcare and dental after 12 months of service
*Free gym membership
*Rewards for long service
Sea Freight Export Operator Responsibilities:
*Liaise with customers to prepare and provide accurate and competitive quotations, ensuring each quote is commercially sound and aligned with customer needs
*Communicate with shipping lines, hauliers, and overseas agents to gather the most competitive and suitable rates and to coordinate shipments
*Manage export bookings from start to finish, including raising and processing all relevant export documentation such as Bills of Lading, customs entries, manifests, and shipping instructions
*Process all export bookings, and actively monitor its progress to communicate any delays or issues to customers
*Continually ensure full compliance with international shipping regulations
*Oversee shipment profitability by ensuring each shipment is costed correctly, margins are protected, and files are finalised
*Coordinate the invoice process, including reviewing supplier invoices against agreed rates and resolving any discrepancies, and ensuring all charges are captured and passed to the accounts department for payment
*Act as a key point of contact for customers, handling incoming calls and emails, providing shipment updates, resolving queries, and managing any issues that arise
*Support the smooth day-to-day running of the office, collaborating internally and externally to ensure shipments move seamlessly and deadlines are met
*Offer ad-hoc support where necessary
Sea Freight Export Operator Skills and Experience:
*Proven experience in sea freight exports, ideally within a freight forwarding or logistics environment
*Strong knowledge of LCL shipments would be an advantage
*Solid understanding and experience of export documentation, including Bills of Lading, shipping instructions and customs entries
*Confident in managing shipments, from quotations and bookings through to file closure and invoicing
*Exceptional communicator, confident in liaising with customers, hauliers, and shipping lines
*Excellent organisational skills with the ability to prioritise multiple shipments and deadlines
*Great problem-solving skills and the ability to remain calm under pressure when dealing with delays or disruptions