The Rewards and Benefits on Offer;
*Competitive starting salary
*Full time and Permanent position
*9-day fortnight working arrangement, allowing compressed hours and alternate Fridays off promoting a healthy work/life balance.
*A supportive and friendly working environment
*Opportunity to contribute to a dynamic and internationally focused organisation
The Company you will be working for;
MTrec Recruitment are proudly representing our industry leading client on their search for an experienced Import/Export Coordinator to join their team on a full time and permanent basis. This is a key role responsible for delivering frontline support to customers and regional offices, ensuring orders are dispatched in a timely, efficient, and fully compliant manner.
The successful candidate will play a vital role in maximising customer satisfaction, optimising shipping costs, and supporting the ongoing development of the shipping function through proactive communication and performance analysis.
The Role you will be doing;
*Prepare and manage all export and import documentation on a daily basis
*Liaise closely with international distributors, agents, overseas offices, and freight forwarders
*Respond promptly to telephone and email enquiries, providing accurate and timely information
*Develop proficiency in internal business systems (ERP) to deliver accurate information at first point of contact
*Coordinate shipments to meet customer delivery requirements, including order consolidation to reduce freight costs
*Collaborate with production teams to align shipping schedules with customer needs
*Monitor and control freight costs, obtaining competitive air, sea, and courier quotations where required
*Maintain up-to-date knowledge of export regulations and ensure full compliance with relevant legislation
*Ensure invoices and associated documentation meet all customer and regulatory requirements
*Coordinate customer returns where necessary
*Support the development and monitoring of KPIs to drive continuous improvement within the shipping department
About You;
*Proven experience in an Import-Export Coordinator role, ideally within an engineering or manufacturing environment
*Strong working knowledge of export documentation, international shipping processes, and compliance requirements
*Excellent communication skills with the ability to build effective working relationships across multiple stakeholders
*Calm and organised approach, with the ability to work under pressure and meet deadlines
*Strong time management skills and a proactive, solution-focused mindset
*Competent in Microsoft Office applications and experienced in using ERP