Residential Property Manager

City of London


Overview

A leading residential property business is seeking an experienced Residential Property Manager to take full operational responsibility for a 120-unit residential portfolio across London, primarily in East London.
This is a hands-on role overseeing the full lettings and tenancy lifecycle, ensuring strong occupancy levels, rental income protection, regulatory compliance, and a high-quality tenant experience. The successful candidate will be commercially aware, highly organised, and confident managing all aspects of residential property management while working collaboratively with the wider team.


Key ResponsibilitiesLettings & Void Management*Market vacant properties effectively to minimise void periods
*Conduct viewings and negotiate tenancy terms
*Progress offers through to completion
*Manage referencing and Right to Rent compliance
*Prepare and issue tenancy agreements
*Oversee deposit registration and prescribed information compliance
Renewals & Rent Reviews*Manage tenancy renewals in line with business objectives
*Conduct rent reviews to ensure market alignment
*Negotiate terms to optimise income while maintaining occupancy
Rent Collection & Arrears Management*Monitor rental payments across the portfolio
*Proactively manage arrears and maintain clear audit trails
*Serve statutory notices where required
*Agree and monitor payment plans
*Escalate cases in line with internal procedures
Compliance & Regulatory Management*Ensure full compliance with residential lettings legislation
*Coordinate and monitor:
*Gas Safety Certificates
*EICRs
*EPCs
*Licensing requirements
*Maintain accurate compliance records using Datastation
*Keep informed of legislative changes impacting the portfolio
Property & Contractor Coordination*Work closely with senior and junior property management colleagues
*Instruct and oversee contractors
*Monitor works progress and costs
*Ensure properties are maintained to company standards
Systems & Reporting*Daily use of MRI Qube, Datastation and Office 365
*Maintain accurate tenancy, compliance and financial records
*Produce occupancy, arrears and performance reports
Team Collaboration*Work collaboratively within the property management team
*Support wider operational initiatives
*Maintain clear communication across departments
Person Specification*Minimum 2 years’ experience in residential lettings / property management
*ARLA qualified (or working towards)
*Strong working knowledge of current lettings legislation
*Experience managing renewals and rent reviews
*Confident handling arrears and tenant issues
*Strong organisational and administrative skills
*Commercially aware with excellent attention to detail
*Professional, calm and solution-focused
Benefits*Commission structure on new lets and renewals
*Salary sacrifice schemes (Cycle to Work, Electric Vehicle, Childcare)
*Eye care vouchers and local retail discounts
*Enhanced annual leave for long-term service
*Monthly company lunches and local area perks
*24/7 confidential wellbeing and employee support programme