Product Advisor
other jobs Adore Recruitment
Added before 1 Days
- England,East of England,Essex,Chelmsford
- Full Time, Permanent
- £25,500 - £27,000 per annum
Job Description:
Customer Service & Order Processing Executive
The RoleOur client, a growing retailer specialising in home and industrial storage solutions, is seeking a Customer Service & Order Processing Executive with a strong focus on managing products, resolving customer issues, and ensuring smooth order handling.
This role is perfect for someone who enjoys taking ownership of customer queries, resolving delivery or product-related problems, and ensuring orders are processed quickly and accurately.
You will work closely with couriers, suppliers, and internal teams to keep orders moving and resolve any issues — including damages, incorrect items, and complaints.
Chelmsford, Essex
Up to £27,000 + Bonus Scheme
Full Time | Two-week rota | No weekends
Full UK driving licence (due to location)
Key Responsibilities*Process customer orders accurately via phone, email, and live chat
*Provide clear product advice and guidance for domestic and commercial customers
*Manage and resolve product-related issues, including damages, defects, missing items, and product queries
*Handle customer complaints professionally, ensuring every case is fully investigated and resolved
*Liaise with courier partners to resolve delivery delays, misroutes, and damaged shipments
*Keep customers informed with timely updates on their orders and complaint progress
*Maintain accurate customer and order records within internal systems
*Develop strong product knowledge to support troubleshooting and customer guidance
*Complete general administrative duties as required
Key Skills & Experience*Previous customer service experience, ideally involving order processing or product issue resolution
*Strong written and verbal communication skills
*Experience dealing with couriers and resolving delivery or product-related issues
*Excellent attention to detail with strong organisational skills
*Computer literate with ability to learn new systems
*Able to work both independently and collaboratively
*Calm, patient, and confident handling challenging or complaint-based situations
Working Hours
Week 1
*Monday: 7:30am–5:00pm
*Tuesday–Thursday: 8:00am–5:00pm
*Friday: 8:00am–4:30pm
Week 2
*Monday: 8:00am–5:30pm
*Tuesday–Thursday: 8:30am–5:30pm
*Friday: 8:00am–4:30pm
The RoleOur client, a growing retailer specialising in home and industrial storage solutions, is seeking a Customer Service & Order Processing Executive with a strong focus on managing products, resolving customer issues, and ensuring smooth order handling.
This role is perfect for someone who enjoys taking ownership of customer queries, resolving delivery or product-related problems, and ensuring orders are processed quickly and accurately.
You will work closely with couriers, suppliers, and internal teams to keep orders moving and resolve any issues — including damages, incorrect items, and complaints.
Chelmsford, Essex
Up to £27,000 + Bonus Scheme
Full Time | Two-week rota | No weekends
Full UK driving licence (due to location)
Key Responsibilities*Process customer orders accurately via phone, email, and live chat
*Provide clear product advice and guidance for domestic and commercial customers
*Manage and resolve product-related issues, including damages, defects, missing items, and product queries
*Handle customer complaints professionally, ensuring every case is fully investigated and resolved
*Liaise with courier partners to resolve delivery delays, misroutes, and damaged shipments
*Keep customers informed with timely updates on their orders and complaint progress
*Maintain accurate customer and order records within internal systems
*Develop strong product knowledge to support troubleshooting and customer guidance
*Complete general administrative duties as required
Key Skills & Experience*Previous customer service experience, ideally involving order processing or product issue resolution
*Strong written and verbal communication skills
*Experience dealing with couriers and resolving delivery or product-related issues
*Excellent attention to detail with strong organisational skills
*Computer literate with ability to learn new systems
*Able to work both independently and collaboratively
*Calm, patient, and confident handling challenging or complaint-based situations
Working Hours
Week 1
*Monday: 7:30am–5:00pm
*Tuesday–Thursday: 8:00am–5:00pm
*Friday: 8:00am–4:30pm
Week 2
*Monday: 8:00am–5:30pm
*Tuesday–Thursday: 8:30am–5:30pm
*Friday: 8:00am–4:30pm
Job number 3463013
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Company Details:
Adore Recruitment
Company size: 10–19 employees
Industry: Recruitment Consultancy
Adore is a cost-effective, client-focussed recruitment agency. Our sector-specific experts in Sales & Marketing, Admin & Call Centre, Industrial & Log...