Key Responsibilities:
*Provide on-site support for network equipment, servers, and related infrastructure in data centers and office environments.
*Perform physical tasks such as cabling, racking, stacking, and replacing hardware components.
*Assist in network troubleshooting, including connectivity issues, hardware failures, and configuration support under remote guidance.
*Execute smart hands activities, including power cycling, patching, and device resets as per instructions from NOC or engineering teams.
*Maintain accurate documentation of activities, incidents, and changes performed on-site.
*Coordinate with remote network operations teams to resolve escalated issues promptly.
*Ensure compliance with customer security and operational standards during all activities.


Required Skills & Qualifications:
*2–4 years of experience in network operations and support or data center environments.
*Strong understanding of network fundamentals (TCP/IP, routing, switching).
*Hands-on experience with network hardware (routers, switches, firewalls) and cabling standards.
*Ability to work independently and follow detailed technical instructions from remote teams.
*Familiarity with ticketing systems like ServiceNow and ITIL processes is a plus.
*Excellent communication and coordination skills.


Preferred Certifications:
*CCNA or equivalent networking certification.
*Data Center or hardware vendor certifications (e.g., Dell, Cisco, HP) are an advantage.


Work Environment:
*On-site role at customer data centers and offices.
*May require flexible hours or on-call support for critical incidents.